---
title: "Safety and privacy for students on DuckyHelper"
url: "https://duckyhelper.com/safety/"
description: "Is DuckyHelper safe for students? Who it is for, what it collects and why, how long it is kept, who processes it, and the switches learners and parents have."
updated: "2026-10-09"
---

Safety and privacy

# Built to keep learners safe

DuckyHelper is for learners 13 and up; a child under 13 can use it only after a parent gives verifiable consent. We don't sell information or use it for ads, and neither we nor OpenAI use it to train AI models. Eddy never sees your screen, and the Mac app looks only while its pill is open. Below: what we collect, why, for how long, and your switches.

[Read the Privacy Policy](https://duckyhelper.com/privacy/)[Children's Privacy Notice](https://duckyhelper.com/legal/children/)

[All films](https://duckyhelper.com/films/#openai-refreshed)

Built in

## Safe by design

Each point links the page it comes from. Those pages are the source; if anything here differs, they win.

[Ages 13 and up with your own account; 13 to 17 with a parent's or guardian's OK. Under 13 only after a parent's verifiable consent, and the parent manages the account.](https://duckyhelper.com/legal/children/)

[No ads, no selling, no training Information is never sold or used for ads, and neither we nor OpenAI use it to train AI models.](https://duckyhelper.com/privacy/)

[Teaches, doesn't do your work It asks questions, gives hints and checks your steps. Your school's rules about AI come first.](https://duckyhelper.com/legal/ai/)

[Kind and age-appropriate The tutor is instructed to stay kind and age-appropriate, not to ask for personal information, and to suggest a trusted adult if a learner seems upset.](https://duckyhelper.com/legal/ai/)

## What we collect, and why

| What | Why | Kept? |
| --- | --- | --- |
| Your voice | Goes straight to OpenAI, which runs the conversation | Not recorded or kept by us |
| Pictures of your screen (Mac app only) | So Ducky can see what you are asking about, only while the pill is open, never while a password field has focus | Not kept, unless you or Ducky save one to memory |
| What you type, and a transcript and summary of each session | So the tutor can pick up where you left off | Yes, until you delete it |
| Progress, tests, flashcards and memory notes | Your dashboard, and lessons that fit you | Yes, until you delete it; memory can be turned off |
| Your account: email, name, age group | Signing in. We keep an age group, never your birthday | Until you delete your account |
| Payments | Handled by Stripe; we never see your card number | As payment records the law requires |

In plain words. The Privacy Policy lists everything, section by section. Eddy, in the Eddy tab, never captures your screen and never uses your camera. Eddy lesson replays keep Eddy's voice and your words as captions, never your own voice.

## How long it is kept

| Information | How long |
| --- | --- |
| Voice audio, screen pictures, pronunciation recordings | Not kept by us |
| Your account | Until you delete it |
| Session transcripts, summaries and progress | Until you or we delete them |
| Eddy lesson replays | Free: the newest 20 for 30 days. Paid: 200 for 180 days. Off: Settings, Memory, Keep my Eddy lessons |
| Server logs | 30 days |
| Backups | Up to 35 days after something is deleted |

From the Privacy Policy's section How long we keep it, checked 2026-10-09.

## Who processes it

| Company | What for | Where |
| --- | --- | --- |
| Amazon Web Services | Hosting, the database, file storage, the website and email | United States |
| OpenAI (its API) | The voice and typed conversation, the tutor's thinking and tools, pictures it makes. API data is not used to train models | United States |
| Stripe | Payments, receipts, the billing portal, and a parent's small card check | United States |

Each company works for us under its own contract and may use the information only to provide its service. The full list, with exactly what each one receives, is on [Subprocessors](https://duckyhelper.com/legal/subprocessors/). We update it before we add or replace one.

Your switches

## Switches you control

Everything here is in DuckyHelper's Settings, in the Mac app.

[Every switch, and where it is](https://duckyhelper.com/data-controls/)

[Memory See, pin, edit or delete what the tutor keeps between sessions, or turn Use memory off.](https://docs.duckyhelper.com/study/memory/)

[Keep my Eddy lessons Turn off lesson replays, or delete any one from History.](https://docs.duckyhelper.com/eddy/replay/)

[Hands-free Off until you turn it on. Nothing is sent until you talk.](https://docs.duckyhelper.com/eddy/hands-free/)

[Family Off until the learner turns it on. The learner always sees who is linked.](https://docs.duckyhelper.com/account/family/)

[Export my data A ZIP of your sessions, progress, tests and memory, by email link.](https://docs.duckyhelper.com/account/privacy/)

[Delete account Type your email to confirm, and your sessions, progress and memory are deleted.](https://docs.duckyhelper.com/account/security/)

## Security, and how to report a problem

Everything travels over encrypted connections and is encrypted at rest. Files are never public and their links expire after an hour. Passwords are stored only as salted hashes. Found a security problem? Email security@duckyhelper.com; we reply within 5 business days.

HTTPS everywhere

Encrypted at rest

Signed and notarized Mac app

[Security and disclosure](https://duckyhelper.com/legal/security/)

## How to use it

[Guide: Privacy and what DuckyHelper keeps](https://docs.duckyhelper.com/account/privacy/)[Guide: Family: a parent follows along](https://docs.duckyhelper.com/account/family/)

## Frequently asked questions

### Is DuckyHelper safe for kids?

DuckyHelper is made for learners 13 and up, with a parent's OK for teens. A child under 13 can use it only after a parent gives verifiable consent and manages the account. The tutor is instructed to stay kind and age-appropriate. AI safety measures aren't perfect, so tell support@duckyhelper.com if something seems wrong.

### Does DuckyHelper sell data or show ads?

No. We don't sell your information or share it for ads, and there are no ads in DuckyHelper. Neither we nor OpenAI use what you say, type or show to train AI models. The [Privacy Policy](https://duckyhelper.com/privacy/) explains every use.

### Can a parent see what their child does?

Only if the learner turns on Family in Settings and links a parent; it is off until then. A linked parent sees each child's week, lessons with their summaries and replays, progress and tasks, and gets a weekly email. The learner always sees who is linked.

### Does DuckyHelper see my screen or use my camera?

Eddy, in the Eddy tab, never captures your screen and never uses your camera. Ducky looks at your screen only while its pill is open, never while a password field has focus, and DuckyHelper's own windows are never in the picture.

### Can students use it to cheat?

It is built to teach, not to do the work: it gives hints before answers and checks your own steps. Your school's rules about AI come first; don't use it on a test unless you're allowed to. [AI Use and Academic Integrity](https://duckyhelper.com/legal/ai/) explains how to use it honestly.

### How do I report something harmful or unsafe?

If the tutor says something harmful or inappropriate, email support@duckyhelper.com with what happened. For a security problem, email security@duckyhelper.com, and we reply within 5 business days. For privacy requests, write to privacy@duckyhelper.com.

## Keep reading

### Data controls: every switch for your data, and where to find it in Settings

Every DuckyHelper data switch and where it is: memory, keeping Eddy lessons, hands-free, Family, emails, export your data and delete your account.

### Parents: what it does and won't do, ages, privacy and the family dashboard

A parent's guide to DuckyHelper: what the tutor does and won't do, the ages it is for, what it sees and keeps, and the family dashboard you can turn on.

### Privacy

What DuckyHelper, the AI tutor by MingLLM, Inc., collects, why, who processes it, how long it is kept, and your choices and rights.

### Children's Privacy Notice

Kids under 13 need a yes from a parent or guardian to use DuckyHelper. What we keep until then, how parents say yes, and how they see, change or delete it.

### Help and support: setup, permissions, privacy, billing and your data

Help with DuckyHelper for Mac: setup, permissions, Chromebooks and Windows, privacy, kids, billing, your data, and how to reach support.

### Who makes DuckyHelper, what we care about and how to reach us

Who makes DuckyHelper: MingLLM, Inc., a Delaware corporation founded by Yiming Beckmann. What we care about, our startup programs and how to reach us.

## Learn with peace of mind

Read the Privacy Policy and the Children's Privacy Notice, or get the Mac app and start with Eddy.

[Download for Mac](https://duckyhelper.com/download/)

[See what it does](https://duckyhelper.com/features/)

The Mac app needs Apple silicon and macOS 14 Sonoma or later. There is no Chromebook, Windows or web version right now.