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DuckyHelper in FuseDesk

DuckyHelper sees FuseDesk on your screen and, in early access, works in it with its own cursor to create support cases, view case details, add case notes, tag cases, and merge duplicate cases. It's built to ask before it sends or pays, and explains or draws on FuseDesk when you want to learn it.

Try asking
  • “Search the cases and reply to a case”
  • “Add a case note in FuseDesk”
  • “Show me how to create a case”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Cases in FuseDeskDone in 7sExample
Search the cases and reply to a case
  1. Searched the cases in FuseDesk
  2. Created a case
  3. Reply to a case

It's ready in FuseDesk. Nothing goes out until you press Send.

FuseDesk
FuseDeskReply to a caseNeeds your OK
ToDana Lee (example)

Drawn from FuseDesk's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in FuseDesk

Each one is something FuseDesk itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this case to me”
  • “Where do I find the notes in FuseDesk?”
  • “Show me how to create a case”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens FuseDesk and looks things up for you.

  • Search the cases
  • Look up a case
  • List the case tags
  • List the chats
  • Search the contacts
  • List the reps
  • Search the emails
  • List the departments
Show all 13
  • Read a chat
  • Read an email
  • Look up a contact
  • Look up a rep
  • Look up a department

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Create a case
  • Add a case note
  • Merge the cases
  • Reply to a case
  • Update a case
  • Update the cases
  • Create a case tag
  • Create a contact
Show all 11
  • Update a case tag
  • Update a chat
  • Update a contact

Manage

Early access

It tidies up and changes things in FuseDesk.

  • Close a chat
BUILT TO ASK FIRST

It's built to wait for your OK in FuseDesk.

When a job ends in “Reply to a case”, it does the work, and is built to stop with it ready. You see exactly what it wrote and where it goes, then Send, Edit or Deny.

It works in FuseDesk signed in as you. If it hits a sign-in, you sign in yourself: it's built not to type your passwords or card numbers.

FuseDeskReply to a caseNeeds your OK
ToDana Lee (example)

Example draft · early access on Mac

MAKE IT ALWAYS ON

Do it once. Then let it repeat.

When it's done, it offers to keep an eye on FuseDesk for you: every weekday morning it looks, then tells you what's new.

Each run is still built to ask before it sends or pays. Turn it off or change it any time in Work › Automations.

Make this automatic?Schedule
New cases in FuseDesk
WhenEvery weekday at 9:00 AM
DoesSearch the cases
ThenTells you what's new

Always on · early access on Mac

Why Use DuckyHelper?

Works in FuseDesk like you do

  • Early access: it sees FuseDesk on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in FuseDesk signed in as you
  • Finishes multi-step jobs across FuseDesk and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains FuseDesk out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in FuseDesk: it answers out loud and can draw on FuseDesk to show you where things are. In early access on Mac it also works in FuseDesk with its own cursor, signed in as you, while you keep using yours.

For example: “Search the cases and reply to a case” and “Add a case note in FuseDesk”. Or ask about what you see: “Show me how to create a case”. Doing the work for you is in early access on Mac.

No. Open FuseDesk and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

In FuseDesk, a job that ends in “Reply to a case” is built to stop there for your OK: Send, Edit or Deny.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between FuseDesk and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by FuseDesk. It works in FuseDesk the same way you do, on your screen.

Try it in FuseDesk.Press one key and ask.

It sees FuseDesk, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.