Terms of Service

1. Who can use DuckyHelper

• 13 and older. You can make your own account if you are at least 13 years old.
• 13 to 17. If you are under 18, you may use DuckyHelper only with the permission of a parent or legal guardian, and they agree to these Terms for you. We ask you to confirm this when you sign up.
• Under 13. Children under 13 cannot make their own account. When someone under 13 tries to sign up, we ask only for their first name and a parent's or guardian's email address, and we email that parent. The child's account is created only after the parent reviews our notice, agrees, and confirms with a card check, as described in the Children's Privacy Notice. The parent agrees to these Terms for the child and is responsible for the child's use.
• The right information. We ask your birthday when you sign up so we can follow these rules. We keep only your age group, not your birthday. Please tell the truth about your age.

You may not use the Services if you are barred from doing so by law, or if we have closed an account of yours for breaking these Terms.

2. Your account

• You sign up with an email address and a password, and confirm the email once with a code we send it; or you continue with Google, Apple or GitHub. Your account is a MingLLM account: the same email and password also work with other MingLLM products (such as Loom), and the account lives in a system those products share.
• Keep your password safe and don't share your account. You are responsible for what happens in it.
• Give us accurate information and keep your email address current. It's how we reach you about your account, payments and changes to these Terms.
• Tell us right away at support@duckyhelper.com if you think someone else is using your account.

3. What DuckyHelper does

DuckyHelper is a voice tutor that works on top of the apps and websites on your computer. When you press fn on a Mac (Ctrl+Shift+Space on Windows and Linux) and talk, Ducky listens, can look at your screen, points and draws on it, explains, quizzes you, makes flashcards, keeps notes about how you learn, remembers screens it saw (in the Mac app), and shows your progress in a dashboard. In the Mac app, where it's available on your account (early access), Ducky can also do a task you ask for: it clicks, types, scrolls and drags in your apps, and opens apps and web pages the task needs. It's built to ask you first before it sends a message or pays for anything, but it may not recognize every send or payment, so keep an eye on tasks that involve messages or money. If you set up an automation to send messages by itself, it gives you a short time to undo each one. It's built not to type your passwords or card numbers. The Windows and Linux app doesn't click, type, scroll or drag in your apps.

To do this, the Mac app uses permissions you grant in macOS (Microphone, Screen Recording, Accessibility and Input Monitoring), and your camera if you turn on a feature that uses it. The Windows and Linux app asks for your microphone the first time you talk, sees your screen only once you turn on screen help (and then only while a conversation is open), and uses your camera only if you use a feature that shows it to Ducky. DuckyHelper sends what you say or type to Ducky and pictures of what you share to our AI provider, another company that runs the AI for us. The Privacy Policy explains exactly what is sent, where, and what we keep. The App License explains each permission.

You stay in control. You can stop a session at any time (press fn or Ctrl+Shift+Space again, or close the pill), turn permissions off (in System Settings on a Mac; screen help and the microphone in the app's Settings on Windows and Linux), switch off Ducky's memory and its memory of your screens, and delete what it keeps. Don't point DuckyHelper at things you aren't allowed to share, such as other people's private messages or confidential work.

We change the Services. DuckyHelper is new and changes often. We may add, change or remove features, and we may limit or stop the Services. If a change takes away something you paid for, we'll tell you and treat it fairly under the Billing terms.

4. AI can be wrong

DuckyHelper uses artificial intelligence. Its answers, explanations, drawings, steps, grades, flashcards, summaries, reports and pictures can be wrong, incomplete or out of date, and it can point at or draw on the wrong thing.

• Check what matters with your teacher, your textbook or another reliable source.
• Not professional advice. DuckyHelper does not give medical, mental health, legal, financial or other professional advice, and it is not a substitute for a teacher, tutor, counselor or doctor. If you are in danger or in crisis, contact local emergency services or someone you trust.
• Web results come from other websites we don't control.
• Grades and reports are estimates to help you learn. They are not official grades or assessments.

More on how Ducky works and its limits is in AI Use & Academic Integrity.

5. Learning honestly

DuckyHelper is for learning. Follow your school's and your teachers' rules about AI. Don't use DuckyHelper during a test, quiz or exam unless you're allowed to, and don't hand in its work as your own where that isn't allowed. Ducky is built to help you understand and practise, not to do your work for you: even in a task, on schoolwork it recognizes, it's built not to type answers into a worksheet, quiz or test, pick an answer for you, or submit graded work. See AI Use & Academic Integrity.

6. Acceptable use

You agree to follow the Acceptable Use Policy. In short: don't break the law, don't harm or harass anyone, don't use DuckyHelper on things you aren't allowed to share, don't try to get around limits, security or safety features, and don't misuse the AI. You must also follow the usage policies of the AI providers DuckyHelper uses, which apply to what you ask Ducky to do.

7. Your content

"Your Content" means what you say, show, type, upload or connect to DuckyHelper (your voice, your screen, your files and pictures, your profile and notes) and what DuckyHelper makes for you from it (transcripts, summaries, notes, flashcards, tests and results, reports and pictures).

• It stays yours. You keep whatever rights you have in Your Content.
• What you let us do. You give MingLLM a worldwide, non-exclusive, royalty-free permission to host, store, copy, process, transmit and display Your Content, and to have our service providers do so for us, only to provide, secure and support the Services for you (for example, to send your voice to our AI provider so Ducky can answer, or to show your progress in your dashboard), and as the law requires. This permission ends when Your Content is deleted from the Services, except for copies in backups for the short time described in the Privacy Policy, and anything you shared with others.
• No training. We don't use Your Content to train AI models, and we don't sell it. Our AI providers process it for us under their API terms, which don't allow them to train their models on it (see the Privacy Policy and Subprocessors).
• Your responsibility. You need the right to share what you share with DuckyHelper. AI output may be similar to output others get, and we can't promise you own rights in it or that it doesn't infringe someone else's; use it with care.

8. Our property

MingLLM owns the Services, including the software, the design, the DuckyHelper name, Ducky and the duck logo. These Terms don't give you any right to use our names or logos. The app is licensed to you, not sold, under the App License. If you send us ideas or feedback, we may use them without owing you anything.

9. Other services

DuckyHelper relies on other companies, including our AI provider, Google, Stripe and Amazon Web Services (see Subprocessors), and it works on top of other apps and websites. We aren't responsible for other companies' services, websites or content, and your use of them is between you and them.

10. Plans, payments, refunds and invites

DuckyHelper's paid plans are Plus and Max, each paid monthly or yearly, and Unlimited, paid weekly, plus one-time credits; until November 4, 2026, Plus paid monthly could start with a first week for $1. The Billing, Subscriptions & Refunds terms are part of these Terms and cover prices, automatic renewal, cancelling, credits, auto top-up, fair use, failed payments, taxes, refunds and invites. Paid plans renew automatically until you cancel; you can cancel any time in DuckyHelper, Settings, Plan & billing, Manage billing.

Invites. While we offer invites, you can share a personal invite link. A friend who makes a new account through it gets free minutes once they start a plan, and you can get account credit (never cash) when they pay for their first plan. You and your friend both need to be 13 or older. The Invites section of the Billing terms has the amounts and the rules, including when a reward isn't given or is taken back. If invites are misused (for example, by inviting yourself or spamming your link), we may refuse or take back the minutes and rewards and stop your account from inviting. We may change or end invites at any time, as with other features (section 3).

11. Ending your use

• You can stop using DuckyHelper at any time. You can cancel a paid plan in Manage billing and delete your account yourself in Settings > Account > Delete my account (or by writing to support@duckyhelper.com from your account's email address; see the Privacy Policy). Uninstalling the app removes it from your computer (the App License says what stays on Windows and Linux) but does not delete your account.
• We may suspend or close your account, or limit what it can do, if you break these Terms, if your use creates risk or legal exposure for us, others or the Services, if the law requires it, or if we stop offering DuckyHelper. When it's reasonable, we'll tell you first and give you a chance to fix the problem or download your data. If we close a paid account without cause, we'll refund the unused part of what you prepaid.
• Sections 4, 7 (the no-training promise and your responsibility), 8, 12, 13, 14, 15, 16 and 18 keep applying after your account ends.

12. Disclaimers

As far as the law allows, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and that the Services will be uninterrupted, secure or error-free. Some places don't allow these disclaimers, so some may not apply to you. Nothing in these Terms limits rights you have as a consumer that the law says can't be waived.

13. Limitation of liability

As far as the law allows:

• MingLLM will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, lost opportunities, or grades or results you didn't get, arising from or related to the Services or these Terms, even if we were told they were possible.
• Our total liability for all claims arising from or related to the Services or these Terms is limited to the greater of (a) the amount you paid us for the Services in the 12 months before the event that gave rise to the claim, or (b) US$50.

These limits don't apply to liability that can't be limited by law, such as for fraud, or for death or personal injury caused by our negligence where the law doesn't allow a limit. Some places don't allow these limits, so they apply to you only as far as your law allows.

14. Indemnity

If you are using the Services as an adult and someone brings a claim against MingLLM because of Your Content, your breach of these Terms or the Acceptable Use Policy, or your violation of the law or someone else's rights, you agree to defend and indemnify MingLLM against that claim and the losses, costs and reasonable legal fees that come from it. We'll tell you about the claim and let you help control the defense. This section doesn't apply to children under 13.

15. Disputes

Talk to us first. Before filing any claim, you and we agree to try to resolve the dispute informally. Send a notice to legal@duckyhelper.com (or to our registered agent's address below) with your name, your account email, what the dispute is about and what you want. We'll do the same to your account email. If we can't resolve it within 60 days, either of us may start a formal proceeding.

Binding individual arbitration. Except as described below, any dispute arising from or relating to the Services or these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, by a single arbitrator, on an individual basis. The arbitration can happen by video or phone, or in the county where you live. If your claim is under US$10,000, you may choose whether it is decided on documents alone, by phone or video, or in person. For a consumer, we'll pay the filing, administrative and arbitrator fees beyond what you would pay to file in court, unless the arbitrator finds your claim frivolous. The arbitrator may award the same individual relief a court could.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies. Either of us may ask a court for an injunction to stop infringement or misuse of intellectual property. Nothing here stops you from bringing an issue to a government agency.

No class actions. You and MingLLM each agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims or preside over a class proceeding. If this class action waiver is found unenforceable for a claim, that claim (and only that claim) goes to court instead, and the rest stays in arbitration.

30-day opt-out. You can opt out of arbitration by emailing legal@duckyhelper.com within 30 days after you first agree to these Terms, with your name, your account email and the words "I opt out of arbitration". Opting out doesn't affect anything else in these Terms. If we make a material change to this section, you may reject it by writing to us within 30 days of the change.

Minors. If you are under 18, or your parent agreed to these Terms for you, you or your parent may still have rights under the law where you live to cancel a contract or bring a claim in court; nothing here takes those away.

16. Governing law and where disputes are heard

These Terms are governed by the laws of the State of Delaware, United States, and the Federal Arbitration Act, without regard to conflict-of-laws rules. If a dispute goes to court rather than arbitration, it will be heard in the state or federal courts located in Delaware, and you and we consent to their jurisdiction, except that you may bring a claim in the courts where you live if your local law gives you that right. If you are a consumer, you keep the protections of the law where you live that can't be changed by agreement, including, if you live in California, California's consumer protection laws.

17. Changes to these Terms

We'll update these Terms when DuckyHelper or the law changes. Each version has a number and an effective date at the top, and every version is listed on the legal page. If a change is material, we'll tell you in the app or by email before it takes effect, and the app will ask you to accept the new version. If you don't agree, stop using the Services and cancel any paid plan before the change takes effect. Small changes (fixing a typo or a link) may take effect right away.

18. General

These Terms (with the documents they include) are the whole agreement between you and us about the Services. If a part of them can't be enforced, the rest stays in effect. If we don't enforce a part right away, we haven't given up the right to do so later. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets, and we'll tell you. Neither of us is responsible for delays caused by events beyond reasonable control. Notices to you go to your account's email address or appear in the app.

19. Contact

• Help with the app or your account: support@duckyhelper.com
• Privacy questions and requests: privacy@duckyhelper.com
• Legal notices: legal@duckyhelper.com, or by mail to our registered agent: MingLLM, Inc., c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA

DuckyHelper is made by MingLLM, Inc., a Delaware corporation.