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Support isfasterwith DuckyHelper

Triage the queue, draft the reply, escalate to engineering, and keep the CSM synced, right in Zendesk, Intercom, Salesforce, Slack and any app you use. Just ask, every ticket moving.

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Watch DuckyHelper actually do the work

One ask. Your apps. Real work, not just chat. Early access. Pick a demo.

Triage the queueDone in 7s
Triage everything new in Zendesk: priority, area, and urgent ones to on-call.

Done. Three urgent tickets went to on-call, seven billing questions are tagged for finance, and the rest are sorted by area. Next time this is one call.

Zendesk
7s · 1 app
Press fn and ask out loud…
WORKS IN YOUR APPS

From first ticket to customer love, one ask away

It works in your helpdesk, CRM, and chat. Every other app, from Front to ServiceNow to Microsoft Teams, works too when the team needs it.

  • zendesk logo
    Zendesk
    Triage, tag, draft replies
  • intercom logo
    Intercom
    Read chats, draft answers
  • salesforce logo
    Salesforce
    Brief deals, log activity
  • hubspot logo
    HubSpot
    Brief, log, follow up
  • slack logo
    Slack
    Catch up, post, dig
  • linear logo
    Linear
    File bugs, link tickets
and every app you useSee the apps
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gmail logoGmail
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microsoft_teams logoMicrosoft_teams
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confluence logoConfluence
googlesheets logoGoogle Sheets
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freshdesk logoFreshdesk
gorgias logoGorgias
front logoFront
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customer_io logoCustomer_io
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outlook logoOutlook
microsoft_teams logoMicrosoft_teams
notion logoNotion
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confluence logoConfluence
googlesheets logoGoogle Sheets
calendly logoCalendly
figma logoFigma
TRY THESE

Things to ask it right now

Press fn, say it out loud, and watch it work in your apps.

Open Zendesk.Then just ask.

Nothing to connect, no setup.Doing the work for you is in early access on Mac.

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The job, doneEarly access on Mac

Point at the queue. Say sort it out.

Drag the orb onto your help desk and ask out loud. It tags every ticket with its own cursor while you keep answering, and is built to ask before a reply goes out.

It works in whichever account is open in that window.

Get early access
What you say
“Tag and prioritize the queue, then answer the double charge.”
Early access
ZendeskOpen tickets · 6
TicketSubjectTag
#2201Charged twice this monthBilling · urgent
#2202Can't sign in on my phoneLogin · high
#2203How do I export to CSV?How-to · normal
#2204App crashes on uploadBug · high
#2205Cancel my planBilling · normal
#2206Love the new editor!Feedback · low
Done
ZendeskNew messageNeeds your OK
SubjectRe: Charged twice this month
Sent
Queue taggedin ZendeskWorked for 12s ›Tagged and prioritized 6 tickets and replied on #2201 about the double charge.
What should I do next?
Three ways it helps

Read between the lines. Plan the week. Clear the queue.

Press fn and ask out loud (Ctrl+Shift+Space on Windows and Linux). It shows you on your screen, works it out on the blackboard, or takes the whole job.

Zendesk#2201 · Charged twice this month
Charged twice this monthJordan Lee · 2 hours agoHi, I love the app, but something is off with billing.I upgraded to the yearly plan on Nov 3 and I can seetwo charges of $96.00 on my card that day. I only meantto buy it once. Can you refund one of them? I don't wantto cancel, just fix the double charge. Thanks!
A refund for one of the two $96 charges on Nov 3. They want to stay, so don't offer to cancel.
Shows you on your screenAsk what a customer really wants, and it underlines it in the ticket.
BlackboardWill the queue be clear by Friday?

To clear it, the team needs 78 closed tomorrow, so get help on the busiest topic.

Works it out on the blackboardAsk if the queue will be clear by Friday, and it works it out on the board.
Triage the new ticketsExample · Early access
Takes the whole jobEarly access18 tickets tagged and 6 replies drafted, start to finish.
Download DuckyHelper
Asks firstEarly access on Mac

You stay in charge

It reads, looks things up and drafts on its own. Before it sends a message or pays for anything, it's built to stop and ask you.

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Before it sendsSend, Edit or Deny. It's built to wait until you say so.
ZendeskReplyNeeds your OK
ToJordan Lee, on #2201
SubjectRe: Charged twice this month
Sorry about that, Jordan. You were charged twice on Nov 3. I've asked our billing team to refund the second $96.00 charge, and your plan stays as it is.
Before it paysYou slide to pay with your saved card, and the receipt lands right after.
DuckyHelper· asked youPaid

Pay Bean & Leaf Coffee$25.00

A thank-you for the customer on #2201.

Summary
E
E-gift card
Qty 1
$25.00
Total$25.00
Amount paid$25.00
Slide to pay $25.00
B&Bean & Leaf Coffee
Paid
Receipt from Bean & Leaf Coffee
$25.00
Amount paid$25.00
Date paidToday
Payment methodYour saved card
Summary
E
E-gift card
Qty 1
$25.00
Total$25.00
Amount paid$25.00
At a sign-inYou sign in yourself. It's built not to type your passwords or card numbers for you.

It listens and looks only while the pill is open. Press fn (Ctrl+Shift+Space on Windows and Linux) to ask, and press it again or close the pill to stop. Privacy Policy

Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.