DuckyHelper sees HaloPSA on your screen and, in early access, works in it with its own cursor to create tickets, inspect requests, find customers, route work, and manage ticket records. It's built to ask before it sends or pays, and explains or draws on HaloPSA when you want to learn it.
Try asking
01“List the tickets and create a ticket”
02“Save a customer in HaloPSA”
03“Show me how to create a ticket”
Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.
Drawn from HaloPSA's own actions · early access on Mac
WHAT TO ASK
Things you can ask it to do in HaloPSA
Each one is something HaloPSA itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.
Ask about it
Works today
It sees your screen, answers out loud and draws on it.
“Explain this ticket to me”
“Where do I find the customers in HaloPSA?”
“Show me how to create a ticket”
“What does this button do?”
“Walk me through this screen”
Read and find
Early access
It opens HaloPSA and looks things up for you.
List the tickets
List the customers
List the ticket types
List the ticket actions
List the agents
List the items
List the sites
List the assets
Show all 44+
Look up a ticket
List the reports
List the invoices
List the projects
Look up a customer
List the suppliers
List the quotations
List the appointments
List the opportunities
List the client contracts
List the attachments
List the knowledge base articles
List the Teams
List the users
List the priorities
Look up a ticket type
Look up a ticket action
Look up an agent
Look up a site
Look up a current agent
Look up an item
Look up an asset
Look up a report
Look up a project
Look up an invoice
Look up a supplier
Look up a quotation
Look up an appointment
Look up an opportunity
Look up a client contract
Look up an attachment
Look up a knowledge base article
Look up a team
Look up a user
List the statuses
Look up the status
Write and send
Early access
It's built to ask before anything is sent or paid.
Create a ticket
Save a customer
Save a ticket type
Save a ticket action
Save an agent
Save a site
Save an item
Save an asset
Show all 20+
Save a report
Save a project
Save an invoice
Save a supplier
Save a quotation
Save an appointment
Save an opportunity
Save a client contract
Save a knowledge base article
Save a team
Save a user
Save the status
Manage
Early access
It tidies up and changes things in HaloPSA.
Delete a ticket
Delete a customer
Delete a ticket type
Delete a ticket action
Delete an agent
Delete a site
Delete an item
Delete an asset
Show all 21+
Delete a report
Delete a project
Delete an invoice
Delete a supplier
Delete a quotation
Delete an appointment
Delete an opportunity
Delete a client contract
Delete an attachment
Delete a knowledge base article
Delete a team
Delete a user
Delete the status
MAKE IT ALWAYS ON
Do it once. Then let it repeat.
When it's done, it offers to keep an eye on HaloPSA for you: every weekday morning it looks, then tells you what's new.
Each run is still built to ask before it sends or pays. Turn it off or change it any time in Work › Automations.
Make this automatic?Schedule
New tickets in HaloPSA
WhenEvery weekday at 9:00 AM
DoesList the tickets
ThenTells you what's new
Always on · early access on Mac
Why Use DuckyHelper?
Works in HaloPSA like you do
Early access: it sees HaloPSA on your screen and works in it with its own cursor, while you keep using yours
Nothing to set up: it works in HaloPSA signed in as you
Finishes multi-step jobs across HaloPSA and your other apps
Built to ask before it sends or pays
Built to ask first before it sends a message or pays for anything
Built not to type your passwords or card numbers for you
It listens and looks only while the pill is open
Shows you, not just tells you
Explains HaloPSA out loud and draws right on your screen
Works it out with you on a blackboard when you want to learn it
Always there, in every app
Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
Runs jobs on a schedule (early access)
For Mac, Windows and Linux
Want it in every app you use?
One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.
On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in HaloPSA: it answers out loud and can draw on HaloPSA to show you where things are. In early access on Mac it also works in HaloPSA with its own cursor, signed in as you, while you keep using yours.
For example: “List the tickets and create a ticket” and “Save a customer in HaloPSA”. Or ask about what you see: “Show me how to create a ticket”. Doing the work for you is in early access on Mac.
No. Open HaloPSA and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.
It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.
Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.
Yes. DuckyHelper works in any app on your computer, so one job can move between HaloPSA and the other apps and pages you use.
Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.
No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.
No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.
Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.
No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by HaloPSA. It works in HaloPSA the same way you do, on your screen.
Try it in HaloPSA.Press one key and ask.
It sees HaloPSA, explains it out loud and does the work with you.Try it for 10 minutes, no card.