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DuckyHelper in HaloPSA

DuckyHelper sees HaloPSA on your screen and, in early access, works in it with its own cursor to create tickets, inspect requests, find customers, route work, and manage ticket records. It's built to ask before it sends or pays, and explains or draws on HaloPSA when you want to learn it.

Try asking
  • “List the tickets and create a ticket”
  • “Save a customer in HaloPSA”
  • “Show me how to create a ticket”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Tickets in HaloPSADone in 5sExample
List the tickets and create a ticket
  1. Listed the tickets in HaloPSA
  2. Created a ticket

Done in HaloPSA.

HaloPSA
Done
Created a ticketin HaloPSA
Worked for 5s
Listed the tickets
Created a ticket

Drawn from HaloPSA's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in HaloPSA

Each one is something HaloPSA itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this ticket to me”
  • “Where do I find the customers in HaloPSA?”
  • “Show me how to create a ticket”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens HaloPSA and looks things up for you.

  • List the tickets
  • List the customers
  • List the ticket types
  • List the ticket actions
  • List the agents
  • List the items
  • List the sites
  • List the assets
Show all 44
  • Look up a ticket
  • List the reports
  • List the invoices
  • List the projects
  • Look up a customer
  • List the suppliers
  • List the quotations
  • List the appointments
  • List the opportunities
  • List the client contracts
  • List the attachments
  • List the knowledge base articles
  • List the Teams
  • List the users
  • List the priorities
  • Look up a ticket type
  • Look up a ticket action
  • Look up an agent
  • Look up a site
  • Look up a current agent
  • Look up an item
  • Look up an asset
  • Look up a report
  • Look up a project
  • Look up an invoice
  • Look up a supplier
  • Look up a quotation
  • Look up an appointment
  • Look up an opportunity
  • Look up a client contract
  • Look up an attachment
  • Look up a knowledge base article
  • Look up a team
  • Look up a user
  • List the statuses
  • Look up the status

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Create a ticket
  • Save a customer
  • Save a ticket type
  • Save a ticket action
  • Save an agent
  • Save a site
  • Save an item
  • Save an asset
Show all 20
  • Save a report
  • Save a project
  • Save an invoice
  • Save a supplier
  • Save a quotation
  • Save an appointment
  • Save an opportunity
  • Save a client contract
  • Save a knowledge base article
  • Save a team
  • Save a user
  • Save the status

Manage

Early access

It tidies up and changes things in HaloPSA.

  • Delete a ticket
  • Delete a customer
  • Delete a ticket type
  • Delete a ticket action
  • Delete an agent
  • Delete a site
  • Delete an item
  • Delete an asset
Show all 21
  • Delete a report
  • Delete a project
  • Delete an invoice
  • Delete a supplier
  • Delete a quotation
  • Delete an appointment
  • Delete an opportunity
  • Delete a client contract
  • Delete an attachment
  • Delete a knowledge base article
  • Delete a team
  • Delete a user
  • Delete the status
MAKE IT ALWAYS ON

Do it once. Then let it repeat.

When it's done, it offers to keep an eye on HaloPSA for you: every weekday morning it looks, then tells you what's new.

Each run is still built to ask before it sends or pays. Turn it off or change it any time in Work › Automations.

Make this automatic?Schedule
New tickets in HaloPSA
WhenEvery weekday at 9:00 AM
DoesList the tickets
ThenTells you what's new

Always on · early access on Mac

Why Use DuckyHelper?

Works in HaloPSA like you do

  • Early access: it sees HaloPSA on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in HaloPSA signed in as you
  • Finishes multi-step jobs across HaloPSA and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains HaloPSA out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux

Want it in every app you use?

One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.

SEE PRICING
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in HaloPSA: it answers out loud and can draw on HaloPSA to show you where things are. In early access on Mac it also works in HaloPSA with its own cursor, signed in as you, while you keep using yours.

For example: “List the tickets and create a ticket” and “Save a customer in HaloPSA”. Or ask about what you see: “Show me how to create a ticket”. Doing the work for you is in early access on Mac.

No. Open HaloPSA and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between HaloPSA and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by HaloPSA. It works in HaloPSA the same way you do, on your screen.

Try it in HaloPSA.Press one key and ask.

It sees HaloPSA, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.