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DuckyHelper in Help Scout

DuckyHelper sees Help Scout on your screen and, in early access, works in it with its own cursor to create and reply to conversations, add internal notes, manage customers and organizations, use saved replies, and pull support reports. It's built to ask before it sends or pays, and explains or draws on Help Scout when you want to learn it.

Try asking
  • “List the customers and create a saved reply”
  • “Create a conversation in Help Scout”
  • “Show me how to create a customer”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Download for freeSee how it works
Customers in Help ScoutDone in 7sExample
List the customers and create a saved reply
  1. Listed the customers in Help Scout
  2. Created a customer
  3. Create a saved reply

It's ready in Help Scout. Nothing goes out until you press Send.

Help Scout
7s · 1 app
Help ScoutReplyNeeds your OK
ToDana Lee (example)
Hi Dana, here is the update you asked for. Tell me if anything is missing.

Drawn from Help Scout's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in Help Scout

Each one is something Help Scout itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this report to me”
  • “Where do I find the organization conversations in Help Scout?”
  • “Show me how to create a customer”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens Help Scout and looks things up for you.

  • List the customers
  • List the conversations
  • List the saved replies
  • List the organizations
  • Read a conversation
  • Read the organization conversations
  • Read a saved reply
  • List the customer emails
Show all 67
  • List the customer phones
  • List the customer websites
  • Look up a chat report
  • Look up a Docs report
  • Look up a phone report
  • Look up an email report
  • Look up a company report
  • Look up a resolved report
  • Look up a happiness report
  • Look up a busy times report
  • List the threads
  • Look up a productivity report
  • Look up a replies sent report
  • Look up a conversations report
  • Look up a customer
  • Look up a resolution time report
  • Look up a company drilldown report
  • Look up a happiness ratings report
  • Look up a new conversations report
  • Look up the organization customers
  • Look up a received messages report
  • Look up a first response time report
  • Look up a conversations drilldown report
  • Look up a company customers helped report
  • Look up a new conversations drilldown report
  • Look up a user report
  • List the chat handles
  • List the tags
  • Look up a user chat report
  • Look up a user ratings report
  • Look up a user replies report
  • Look up a user drilldown report
  • Look up a user happiness report
  • Look up a user resolutions report
  • List the inboxes
  • Look up a user customers helped report
  • List the workflows
  • Look up an organization
  • List the inbox folders
  • List the social profiles
  • List the users
  • List the customer properties
  • Look up a customer address
  • List the Teams
  • Look up the user conversation history
  • Look up the attachment data
  • List the organizations properties
  • Look up a tag
  • Look up a volume by channel report
  • Look up an inbox
  • Look up a conversations field drilldown report
  • Look up a resource owner
  • Look up a user
  • Export an attachment
  • List the inbox custom fields
  • List the users status
  • Look up an organization property
  • Look up the user status
  • Look up the routing configuration

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Create a customer
  • Create a conversation
  • Create a saved reply
  • Update a customer
  • Create an organization
  • Create a reply thread
  • Update a conversation
  • Create a customer thread
Show all 36
  • Update a saved reply
  • Create a note on a conversation
  • Create a customer email
  • Create a customer phone
  • Create a customer address
  • Create a customer website
  • Create a chat thread
  • Create a phone thread
  • Create a chat handle
  • Update a customer email
  • Update a customer phone
  • Update a customer address
  • Update a customer website
  • Update a thread
  • Update a conversation snooze
  • Update a conversation thread schedule
  • Create a social profile
  • Update a customer social profile
  • Update a chat handle
  • Create a customer property
  • Update the conversation tags
  • Publish a thread schedule
  • Run a manual workflow
  • Create an organization property
  • Update the customer properties
  • Update the workflow status
  • Update the custom fields
  • Update the mailbox routing configuration

Manage

Early access

It tidies up and changes things in Help Scout.

  • Delete a customer
  • Delete a conversation
  • Delete a saved reply
  • Update an organization
  • Delete an organization
  • Delete a customer email
  • Delete a customer phone
  • Delete a customer address
Show all 20
  • Delete a customer website
  • Delete a chat handle
  • Delete a snooze
  • Delete a thread schedule
  • Delete a social profile
  • Delete a customer property
  • Update an organization property
  • Set an organization property value
  • Update an organization property industry
  • Remove an organization property value
  • Set the user status
  • Delete an organization property customer tier
BUILT TO ASK FIRST

It's built to wait for your OK in Help Scout.

When a job ends in “Create a saved reply”, it does the work, and is built to stop with it ready. You see exactly what it wrote and where it goes, then Send, Edit or Deny.

It works in Help Scout signed in as you. If it hits a sign-in, you sign in yourself: it's built not to type your passwords or card numbers.

Help ScoutReplyNeeds your OK
ToDana Lee (example)
Hi Dana, here is the update you asked for. Tell me if anything is missing.

Example draft · early access on Mac

Why Use DuckyHelper?

Works in Help Scout like you do

  • Early access: it sees Help Scout on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in Help Scout signed in as you
  • Finishes multi-step jobs across Help Scout and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains Help Scout out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux

Want it in every app you use?

One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.

SEE PRICING
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in Help Scout: it answers out loud and can draw on Help Scout to show you where things are. In early access on Mac it also works in Help Scout with its own cursor, signed in as you, while you keep using yours.

For example: “List the customers and create a saved reply” and “Create a conversation in Help Scout”. Or ask about what you see: “Show me how to create a customer”. Doing the work for you is in early access on Mac.

No. Open Help Scout and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

In Help Scout, a job that ends in “Create a saved reply” is built to stop there for your OK: Send, Edit or Deny.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between Help Scout and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by Help Scout. It works in Help Scout the same way you do, on your screen.

Try it in Help Scout.Press one key and ask.

It sees Help Scout, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.