30% off your first 3 months

Get the deal

DuckyHelper in HelpSpot

DuckyHelper sees HelpSpot on your screen and, in early access, works in it with its own cursor to create support requests, search your tickets, update requests, run filters, and manage subscriptions. It's built to ask before it sends or pays, and explains or draws on HelpSpot when you want to learn it.

Try asking
  • “Search the requests and create a request”
  • “Run a filter in HelpSpot”
  • “Show me how to create a request”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Requests in HelpSpotDone in 5sExample
Search the requests and create a request
  1. Searched the requests in HelpSpot
  2. Created a request

Done in HelpSpot.

HelpSpot
Done
Created a requestin HelpSpot
Worked for 5s
Searched the requests
Created a request

Drawn from HelpSpot's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in HelpSpot

Each one is something HelpSpot itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this request to me”
  • “Where do I find the filters in HelpSpot?”
  • “Show me how to create a request”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens HelpSpot and looks things up for you.

  • Search the requests
  • List the filters
  • List the support options
  • Look up a request
  • List the saved responses
  • Look up a current user

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Create a request
  • Update a request
  • Run a filter
  • Set a request subscription
MAKE IT ALWAYS ON

Do it once. Then let it repeat.

When it's done, it offers to keep an eye on HelpSpot for you: every weekday morning it looks, then tells you what's new.

Each run is still built to ask before it sends or pays. Turn it off or change it any time in Work › Automations.

Make this automatic?Schedule
New requests in HelpSpot
WhenEvery weekday at 9:00 AM
DoesSearch the requests
ThenTells you what's new

Always on · early access on Mac

Why Use DuckyHelper?

Works in HelpSpot like you do

  • Early access: it sees HelpSpot on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in HelpSpot signed in as you
  • Finishes multi-step jobs across HelpSpot and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains HelpSpot out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in HelpSpot: it answers out loud and can draw on HelpSpot to show you where things are. In early access on Mac it also works in HelpSpot with its own cursor, signed in as you, while you keep using yours.

For example: “Search the requests and create a request” and “Run a filter in HelpSpot”. Or ask about what you see: “Show me how to create a request”. Doing the work for you is in early access on Mac.

No. Open HelpSpot and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between HelpSpot and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by HelpSpot. It works in HelpSpot the same way you do, on your screen.

Try it in HelpSpot.Press one key and ask.

It sees HelpSpot, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.