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DuckyHelper in Helpdesk

DuckyHelper sees Helpdesk on your screen and, in early access, works in it with its own cursor to list tickets and views, browse agents and teams, review canned responses and rules, and check custom fields. It's built to ask before it sends or pays, and explains or draws on Helpdesk when you want to learn it.

Try asking
  • “What can I see in Helpdesk?”
  • “List the agents for me”
  • “What am I looking at in Helpdesk?”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

HelpdeskAgents
AAgentsTTicketsRRulesRetrieve a list of rules configured in the account.VViewsList agent views.
“What can I see in Helpdesk?”

Here you can see agents, tickets and rules. I circled agents to start with.

Drawn from Helpdesk's own actions · ink on your screen works today

WHAT TO ASK

Things you can ask it to do in Helpdesk

Each one is something Helpdesk itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this agent to me”
  • “Where do I find the canned responses in Helpdesk?”
  • “What am I looking at in Helpdesk?”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens Helpdesk and looks things up for you.

  • List the agents
  • List the tickets
  • List the rules
  • List the views
  • List the canned responses
  • List the Teams
  • Look up an agent
  • List the licenses
Show all 13
  • List the subscriptions
  • List the trusted emails
  • List the reply addresses
  • List the custom fields
  • List the email domains

Why Use DuckyHelper?

Works in Helpdesk like you do

  • Early access: it sees Helpdesk on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in Helpdesk signed in as you
  • Finishes multi-step jobs across Helpdesk and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains Helpdesk out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux

Want it in every app you use?

One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.

SEE PRICING
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in Helpdesk: it answers out loud and can draw on Helpdesk to show you where things are. In early access on Mac it also works in Helpdesk with its own cursor, signed in as you, while you keep using yours.

For example: “What can I see in Helpdesk?” and “List the agents for me”. Or ask about what you see: “What am I looking at in Helpdesk?”. Doing the work for you is in early access on Mac.

No. Open Helpdesk and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between Helpdesk and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by Helpdesk. It works in Helpdesk the same way you do, on your screen.

Try it in Helpdesk.Press one key and ask.

It sees Helpdesk, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.