DuckyHelper sees Helpdesk on your screen and, in early access, works in it with its own cursor to list tickets and views, browse agents and teams, review canned responses and rules, and check custom fields. It's built to ask before it sends or pays, and explains or draws on Helpdesk when you want to learn it.
Try asking
01“What can I see in Helpdesk?”
02“List the agents for me”
03“What am I looking at in Helpdesk?”
Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.
Here you can see agents, tickets and rules. I circled agents to start with.
Drawn from Helpdesk's own actions · ink on your screen works today
WHAT TO ASK
Things you can ask it to do in Helpdesk
Each one is something Helpdesk itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.
Ask about it
Works today
It sees your screen, answers out loud and draws on it.
“Explain this agent to me”
“Where do I find the canned responses in Helpdesk?”
“What am I looking at in Helpdesk?”
“What does this button do?”
“Walk me through this screen”
Read and find
Early access
It opens Helpdesk and looks things up for you.
List the agents
List the tickets
List the rules
List the views
List the canned responses
List the Teams
Look up an agent
List the licenses
Show all 13+
List the subscriptions
List the trusted emails
List the reply addresses
List the custom fields
List the email domains
Why Use DuckyHelper?
Works in Helpdesk like you do
Early access: it sees Helpdesk on your screen and works in it with its own cursor, while you keep using yours
Nothing to set up: it works in Helpdesk signed in as you
Finishes multi-step jobs across Helpdesk and your other apps
Built to ask before it sends or pays
Built to ask first before it sends a message or pays for anything
Built not to type your passwords or card numbers for you
It listens and looks only while the pill is open
Shows you, not just tells you
Explains Helpdesk out loud and draws right on your screen
Works it out with you on a blackboard when you want to learn it
Always there, in every app
Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
Runs jobs on a schedule (early access)
For Mac, Windows and Linux
Want it in every app you use?
One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.
On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in Helpdesk: it answers out loud and can draw on Helpdesk to show you where things are. In early access on Mac it also works in Helpdesk with its own cursor, signed in as you, while you keep using yours.
For example: “What can I see in Helpdesk?” and “List the agents for me”. Or ask about what you see: “What am I looking at in Helpdesk?”. Doing the work for you is in early access on Mac.
No. Open Helpdesk and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.
It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.
Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.
Yes. DuckyHelper works in any app on your computer, so one job can move between Helpdesk and the other apps and pages you use.
Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.
No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.
No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.
Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.
No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by Helpdesk. It works in Helpdesk the same way you do, on your screen.
Try it in Helpdesk.Press one key and ask.
It sees Helpdesk, explains it out loud and does the work with you.Try it for 10 minutes, no card.