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DuckyHelper in Intercom

DuckyHelper sees Intercom on your screen and, in early access, works in it with its own cursor to reply to conversations, manage contacts and companies, create and update tickets, write help articles, and send outbound messages. It's built to ask before it sends or pays, and explains or draws on Intercom when you want to learn it.

Try asking
  • “List all articles and reply to a conversation”
  • “Update a ticket in Intercom”
  • “Show me how to create an article”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Articles in IntercomDone in 7sExample
List all articles and reply to a conversation
  1. Listed all articles in Intercom
  2. Created an article
  3. Reply to a conversation

It's ready in Intercom. Nothing goes out until you press Send.

Intercom
IntercomReplyNeeds your OK
ToDana Lee (example)
Hi Dana, here is the update you asked for. Tell me if anything is missing.

Drawn from Intercom's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in Intercom

Each one is something Intercom itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this contact to me”
  • “Where do I find the internal articles in Intercom?”
  • “Show me how to create an article”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens Intercom and looks things up for you.

  • List all articles
  • List all contacts
  • Search the contacts
  • Search for articles
  • List the conversations
  • List all companies
  • Search the conversations
  • List the attached contacts
Show all 65
  • List the internal articles
  • Search the internal articles
  • Search the tickets
  • Read a conversation
  • Look up the companies
  • List the attached companies for a contact
  • List all ticket types
  • List all tags
  • List the company notes
  • Look up a contact
  • Look up an article
  • Look up a company
  • Show a contact
  • Look up an internal article
  • Look up a ticket
  • List all help centers
  • List the attached segments for companies
  • List the subscriptions for a contact
  • List the help center sections
  • List all ticket states
  • List all collections
  • List all notes
  • List the calls
  • List the external pages
  • List the data attributes
  • List all segments
  • Find a tag
  • List the subscription types
  • List all admins
  • List the attached segments for a contact
  • List the calls with transcripts
  • List all macros
  • List all news items
  • List the content import sources
  • Read a note
  • Look up a ticket type
  • Read an external page
  • List all teams
  • List the data events
  • Look up a help center
  • List a tags attached to a contact
  • Look up a collection
  • Look up the entity counts
  • Look up a segment
  • Show a call
  • Look up a macro
  • Look up a visitor
  • Look up a content import source
  • Export a workflow
  • Look up a team
  • Look up a custom object instance
  • Show a call transcript
  • Export a data export
  • List all activity logs
  • List the away status reasons
  • Look up the job status
  • Look up an admin

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Reply to a conversation
  • Update a ticket
  • Create a contact
  • Create an article
  • Create a conversation
  • Create an internal article
  • Create a ticket
  • Send an outbound message
Show all 43
  • Reply to a ticket
  • Update a contact
  • Update an article
  • Update a company
  • Update a conversation
  • Add a tag to a contact
  • Update an internal article
  • Assign a conversation
  • Reopen a conversation
  • Create a ticket type
  • Attach a contact to a company
  • Create or update a company
  • Attach a contact to a conversation
  • Create a ticket type attribute
  • Add a subscription to a contact
  • Create a help center section
  • Attach a tag to a ticket
  • Create a collection
  • Update a ticket type
  • Create a note
  • Attach a tag to a conversation
  • Create a data attribute
  • Create an external page
  • Add a Fin Voice call
  • Update a ticket type attribute
  • Create or update a tag
  • Create a content import source
  • Update a collection
  • Update a data attribute
  • Update an external page
  • Create a data export
  • Create a data event
  • Update a content import source
  • Create event summaries
  • Merge a lead and a user

Manage

Early access

It tidies up and changes things in Intercom.

  • Block a contact
  • Delete a contact
  • Archive a contact
  • Delete an article
  • Unarchive a contact
  • Close a conversation
  • Delete a company
  • Delete a conversation
Show all 23
  • Delete an internal article
  • Delete a ticket
  • Detach a contact from a company
  • Detach a contact from a tag
  • Detach a tag from a ticket
  • Remove a tag from a contact
  • Detach a tag from a conversation
  • Delete a tag
  • Remove a subscription from a contact
  • Delete a collection
  • Delete an external page
  • Delete a visitor
  • Delete a content import source
  • Cancel a data export
  • Set an admin to an away
BUILT TO ASK FIRST

It's built to wait for your OK in Intercom.

When a job ends in “Reply to a conversation”, it does the work, and is built to stop with it ready. You see exactly what it wrote and where it goes, then Send, Edit or Deny.

It works in Intercom signed in as you. If it hits a sign-in, you sign in yourself: it's built not to type your passwords or card numbers.

IntercomReplyNeeds your OK
ToDana Lee (example)
Hi Dana, here is the update you asked for. Tell me if anything is missing.

Example draft · early access on Mac

Guide

Use two Intercom accounts with DuckyHelper and tell it which window to work in.

Read the guide

Why Use DuckyHelper?

Works in Intercom like you do

  • Early access: it sees Intercom on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in Intercom signed in as you
  • Finishes multi-step jobs across Intercom and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains Intercom out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux

Want it in every app you use?

One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.

SEE PRICING
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in Intercom: it answers out loud and can draw on Intercom to show you where things are. In early access on Mac it also works in Intercom with its own cursor, signed in as you, while you keep using yours.

For example: “List all articles and reply to a conversation” and “Update a ticket in Intercom”. Or ask about what you see: “Show me how to create an article”. Doing the work for you is in early access on Mac.

No. Open Intercom and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

In Intercom, a job that ends in “Reply to a conversation” is built to stop there for your OK: Send, Edit or Deny.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between Intercom and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by Intercom. It works in Intercom the same way you do, on your screen.

Try it in Intercom.Press one key and ask.

It sees Intercom, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.