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DuckyHelper in Plain

DuckyHelper sees Plain on your screen and, in early access, works in it with its own cursor to create and search support threads, reply to customers, assign and label threads, manage customers and tenants, and set SLA policies. It's built to ask before it sends or pays, and explains or draws on Plain when you want to learn it.

Try asking
  • “Search the threads and send a message”
  • “Add a customer to tenants in Plain”
  • “Show me how to create a thread”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Download for freeSee how it works
Threads in PlainDone in 7sExample
Search the threads and send a message
  1. Searched the threads in Plain
  2. Created a thread
  3. Send a message

It's ready in Plain. Nothing goes out until you press Send.

Plain
7s · 1 app
PlainNew messageNeeds your OK
ToDana Lee (example)
Hi Dana, here is the update you asked for. Tell me if anything is missing.

Drawn from Plain's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in Plain

Each one is something Plain itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this customer to me”
  • “Where do I find the deleted threads in Plain?”
  • “Show me how to create a thread”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens Plain and looks things up for you.

  • Search the threads
  • List the threads
  • Search the customers
  • List the deleted threads
  • List the tenants
  • Search the tenants
  • Read a thread
  • Look up the customers
Show all 38
  • List the threads with a rich filters
  • Read a thread by reference
  • Look up a customer
  • List the tiers
  • Look up a customer by email
  • Look up a tenant
  • List the customer groups
  • List the label types
  • List the tasks
  • List the autoresponders
  • List the snippets
  • List the SLA policies
  • List the generated replies
  • List the knowledge gaps
  • List the email/slack discussions
  • List the AI feedback
  • List the tenant field schemas
  • List the thread field schemas
  • Look up a tier
  • Look up a customer group
  • Look up a label type
  • Look up the issues
  • Look up a task
  • Look up an autoresponder
  • Look up a snippet
  • Look up an SLA policy
  • Look up a company
  • Look up a knowledge gap
  • Look up an email/slack discussion
  • Look up a user

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Create a thread
  • Add a customer to tenants
  • Add a customer to a group
  • Create a tier SLA
  • Import a thread
  • Save a customer
  • Mark a customer as spam
  • Save a tenant
Show all 51
  • Set the customer tenants
  • Update a tier SLA
  • Create a tier
  • Update a tenant tier
  • Create a customer group
  • Create a label type
  • Create a task
  • Create an autoresponder
  • Create a snippet
  • Add labels to a thread
  • Create a note
  • Send a message
  • Update a tier
  • Create an SLA policy
  • Add a generated reply
  • Send a new email
  • Update a company tier
  • Reply to an email
  • Update a label type
  • Create an email/slack discussion
  • Update a task
  • Update an autoresponder
  • Update a snippet
  • Create a customer or thread event
  • Update a thread title
  • Send an email/slack discussion message
  • Import the thread messages
  • Save a customer group
  • Update a thread assignment
  • Create an attachment upload form
  • Create an attachment download URL
  • Update a note
  • Reorder the autoresponders
  • Create a thread field schema
  • Update a generated reply
  • Update a company
  • Update the thread attributes
  • Apply or clear a thread SLA policy
  • Update a thread field schema
  • Save tenant field schemas
  • Reorder the thread field schemas
  • Save a tenant field
  • Set the thread fields

Manage

Early access

It tidies up and changes things in Plain.

  • Delete a thread
  • Delete a customer
  • Delete a tenant
  • Remove a customer from tenants
  • Delete a tier SLA
  • Remove a customer from a group
  • Delete a tier
  • Delete a customer group
Show all 24
  • Archive a label type
  • Delete a task
  • Unarchive a label type
  • Delete an autoresponder
  • Delete a snippet
  • Remove the labels from a thread
  • Update an SLA policy
  • Add the members to a tier
  • Delete a note
  • Delete an SLA policy
  • Delete a user
  • Delete a tenant field schema
  • Delete a thread field schema
  • Remove the members from a tier
  • Delete the thread fields
  • Delete a tenant field value
BUILT TO ASK FIRST

It's built to wait for your OK in Plain.

When a job ends in “Send a message”, it does the work, and is built to stop with it ready. You see exactly what it wrote and where it goes, then Send, Edit or Deny.

It works in Plain signed in as you. If it hits a sign-in, you sign in yourself: it's built not to type your passwords or card numbers.

PlainNew messageNeeds your OK
ToDana Lee (example)
Hi Dana, here is the update you asked for. Tell me if anything is missing.

Example draft · early access on Mac

MAKE IT ALWAYS ON

Do it once. Then let it repeat.

When it's done, it offers to keep doing it: whenever a thread is created in Plain, it does it again on its own.

Each run is still built to ask before it sends or pays. Turn it off or change it any time in Work › Automations.

Make this automatic?Trigger
Import a thread in Plain
WhenA thread is created in Plain
DoesImport a thread
ThenTells you when it's done

Always on · early access on Mac

Why Use DuckyHelper?

Works in Plain like you do

  • Early access: it sees Plain on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in Plain signed in as you
  • Finishes multi-step jobs across Plain and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains Plain out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux

Want it in every app you use?

One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.

SEE PRICING
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in Plain: it answers out loud and can draw on Plain to show you where things are. In early access on Mac it also works in Plain with its own cursor, signed in as you, while you keep using yours.

For example: “Search the threads and send a message” and “Add a customer to tenants in Plain”. Or ask about what you see: “Show me how to create a thread”. Doing the work for you is in early access on Mac.

No. Open Plain and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

In Plain, a job that ends in “Send a message” is built to stop there for your OK: Send, Edit or Deny.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between Plain and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by Plain. It works in Plain the same way you do, on your screen.

Try it in Plain.Press one key and ask.

It sees Plain, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.