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DuckyHelper in ServiceNow

DuckyHelper sees ServiceNow on your screen and, in early access, works in it with its own cursor to create and update incidents, submit change requests, order service catalog items, query table records, and manage CMDB configuration items. It's built to ask before it sends or pays, and explains or draws on ServiceNow when you want to learn it.

Try asking
  • “List the incidents and update an incident”
  • “Create a record in ServiceNow”
  • “Show me how to create an incident”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Download for freeSee how it works
Incidents in ServiceNowDone in 5sExample
List the incidents and update an incident
  1. Listed the incidents in ServiceNow
  2. Updated an incident

Done in ServiceNow.

ServiceNow
5s · 1 app
Done
Updated an incidentin ServiceNow
Worked for 5s
Listed the incidents
Updated an incident

Drawn from ServiceNow's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in ServiceNow

Each one is something ServiceNow itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this incident to me”
  • “Where do I find the change requests in ServiceNow?”
  • “Show me how to create an incident”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens ServiceNow and looks things up for you.

  • List the incidents
  • List the change requests
  • List the normal change requests
  • Look up the incidents
  • Look up the records
  • Look up the table records
  • Look up the tables
  • List the service catalog catalogs
Show all 81
  • Look up an incident
  • Look up the servicatalog items
  • Find a CSDM application service
  • Look up a table incident
  • Look up the cloud catalog services
  • Look up an incident by id2
  • Look up a table record
  • List the CMDB Linux servers
  • Look up a normal change request
  • List the CMDB relationship types
  • List the attachments
  • Look up the change tasks
  • Look up a sn chg rest change
  • Look up the record types
  • Find a file
  • Look up a service catalog catalog
  • Look up the change nextstates
  • Look up the rows from a table
  • Look up the service catalog catalog categories
  • Look up a service catalog items list
  • Search a CMDB identify reconcile
  • List the CMDB configuration items
  • Look up a service catalog wishlist list
  • Look up a CMDB instance
  • Look up the app service CMDB content
  • List the agent intelligence solution predictions
  • Look up a service catalog cart
  • Look up a CMDB instance by class
  • Look up a CMDB Linux server
  • Read an email
  • Look up a change schedule
  • Look up the stats
  • Look up a service catalog category
  • Look up a change ci schedule
  • Look up the sn cicd testsuite results
  • Look up an attachment list
  • Look up a sn chg rest change model list
  • Look up all data classes
  • Look up a sn chg rest change standard list
  • Look up the ci/cd progress
  • Look up a sn chg rest change emergency list
  • Look up an attachment
  • Look up the users
  • Look up an attachment file
  • Look up the activity subscription facets
  • Look up a service catalog item delegation
  • Look up an attachment file file
  • Look up the activity subscription activities
  • Look up the performance analytics scorecards
  • Look up a sn chg rest change standard
  • Look up the change request configuration items
  • Look up a sn chg rest change emergency
  • List the standard change templates
  • Look up an instance scan result
  • Look up a sn cicd update set
  • Look up a sn chg rest change model
  • Look up a CI lifecycle management action
  • Look up a user
  • Look up the change conflict status
  • Look up a service catalog cart delivery address
  • Check a CI compatibility
  • Look up an agent intelligence solution prediction
  • Look up an import
  • Check a CI lifecycle management requestor
  • Look up the CMDB class metadata
  • Look up the catalog item variables
  • Look up the CI lifecycle mgmt status
  • Check a CI not allowed ops transition
  • Check the CI lease expiration status
  • Look up a standard change template
  • Look up the sn cicd app batch results
  • Look up the sn cdm shared libraries upload status
  • Look up a global user role inheritance

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Update an incident
  • Update a table incident
  • Update an incident by id2
  • Create an incident
  • Create a record
  • Create a normal change request
  • Create a table
  • Create a sn chg rest change
Show all 58
  • Create a CMDB application service
  • Update a table record
  • Update a normal change request
  • Update a standard change request
  • Update a table
  • Add multiple import set records
  • Update a table by id2
  • Create a change task
  • Create a CMDB instance
  • Update a sn chg rest change
  • Create a CMDB Linux server
  • Create a TMF service category
  • Create a CMDB instance relation
  • Submit a service catalog producer item
  • Update a cmdb instance
  • Create a servicecatalog items checkout guide
  • Create a change request CI association
  • Create an interaction
  • Create a sn chg rest change standard
  • Create a sn chg rest change emergency
  • Update a cmdb csdm app service populate service
  • Submit a service catalog cart order
  • Attach a file to a record
  • Create a sd-wan trouble ticket
  • Check out a service catalog cart
  • Upload an attachment to a record
  • Create a CI lifecycle management action
  • Create an attachment upload
  • Create a servic catalog items add to a cart
  • Update a sn chg rest change task
  • Start a change conflict check
  • Update a servicecatalog items submit guide
  • Create a data classification clear
  • Create an import set
  • Create a data classification classify
  • Create ci lifecycle mgmt operators
  • Update a servicecatalog cart
  • Update a trouble ticket
  • Update a sn chg rest change emergency
  • Schedule a change first available
  • Create or update a CMDB CI via IRE
  • Update a sd-wan trouble ticket
  • Update an openframe voice interaction
  • Run a test suite
  • Create a sn cicd instance scan suite scan combo
  • Run a full instance scan
  • Set a CI operational state
  • Update the CMDB CSDM app service service details
  • Create a push installation
  • Create a sn cicd app batch install

Manage

Early access

It tidies up and changes things in ServiceNow.

  • Delete an incident
  • Delete a record
  • Delete a table incident
  • Delete an incident by id2
  • Delete a normal change request
  • Delete an emergency change request
  • Delete a table
  • Delete a sn chg rest change
Show all 21
  • Delete a change task
  • Cancel a change conflict check
  • Delete a cmdb instance relation
  • Delete an attachment
  • Delete a service catalog cart empty
  • Delete a servicecatalog cart
  • Close an interaction
  • Delete a sn chg rest change standard
  • Delete a ci lifecycle mgmt action
  • Delete an attachment csm
  • Delete the ci lifecycle mgmt operators
  • Update a conversation member drop
  • Remove a push installation
MAKE IT ALWAYS ON

Do it once. Then let it repeat.

When it's done, it offers to keep an eye on ServiceNow for you: every weekday morning it looks, then tells you what's new.

Each run is still built to ask before it sends or pays. Turn it off or change it any time in Work › Automations.

Make this automatic?Schedule
New incidents in ServiceNow
WhenEvery weekday at 9:00 AM
DoesList the incidents
ThenTells you what's new

Always on · early access on Mac

Why Use DuckyHelper?

Works in ServiceNow like you do

  • Early access: it sees ServiceNow on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in ServiceNow signed in as you
  • Finishes multi-step jobs across ServiceNow and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains ServiceNow out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux

Want it in every app you use?

One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.

SEE PRICING
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in ServiceNow: it answers out loud and can draw on ServiceNow to show you where things are. In early access on Mac it also works in ServiceNow with its own cursor, signed in as you, while you keep using yours.

For example: “List the incidents and update an incident” and “Create a record in ServiceNow”. Or ask about what you see: “Show me how to create an incident”. Doing the work for you is in early access on Mac.

No. Open ServiceNow and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between ServiceNow and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by ServiceNow. It works in ServiceNow the same way you do, on your screen.

Try it in ServiceNow.Press one key and ask.

It sees ServiceNow, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.