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DuckyHelper in Supportbee

DuckyHelper sees Supportbee on your screen and, in early access, works in it with its own cursor to create and reply to tickets, assign tickets to teams, label and archive tickets, manage snippets, and check response time reports. It's built to ask before it sends or pays, and explains or draws on Supportbee when you want to learn it.

Try asking
  • “List the tickets and create a ticket reply”
  • “Create a snippet in Supportbee”
  • “Show me how to create a ticket”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Tickets in SupportbeeDone in 7sExample
List the tickets and create a ticket reply
  1. Listed the tickets in Supportbee
  2. Created a ticket
  3. Create a ticket reply

It's ready in Supportbee. Nothing goes out until you press Send.

Supportbee
SupportbeeReplyNeeds your OK
ToDana Lee (example)
Hi Dana, here is the update you asked for. Tell me if anything is missing.

Drawn from Supportbee's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in Supportbee

Each one is something Supportbee itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this ticket to me”
  • “Where do I find the snippets in Supportbee?”
  • “Show me how to create a ticket”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens Supportbee and looks things up for you.

  • List the tickets
  • Search the tickets
  • Look up the snippets
  • Look up a ticket
  • List the ticket replies
  • List the ticket comments
  • Read a ticket reply
  • Look up the Teams
Show all 15
  • Look up a replies count report
  • Look up a tickets count report
  • List the users
  • Read the forwarding emails
  • Look up the labels
  • Look up an avg first response time report
  • Show a user or customer group

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Create a ticket
  • Create a snippet
  • Mark a ticket as spam
  • Mark a ticket as answered
  • Mark a ticket as unanswered
  • Update a snippet
  • Create a ticket reply
  • Add a label to a ticket
Show all 14
  • Create a ticket comment
  • Create a rule
  • Create a user
  • Create a filter
  • Create a forwarding email
  • Create a consequence

Manage

Early access

It tidies up and changes things in Supportbee.

  • Archive a ticket
  • Assign a ticket to a team
  • Trash a ticket
  • Delete a ticket
  • Unarchive a ticket
  • Delete a snippet
  • Unassign a ticket from a team
  • Remove a label from a ticket
Show all 10
  • Unassign a user from a ticket
  • Update a user
BUILT TO ASK FIRST

It's built to wait for your OK in Supportbee.

When a job ends in “Create a ticket reply”, it does the work, and is built to stop with it ready. You see exactly what it wrote and where it goes, then Send, Edit or Deny.

It works in Supportbee signed in as you. If it hits a sign-in, you sign in yourself: it's built not to type your passwords or card numbers.

SupportbeeReplyNeeds your OK
ToDana Lee (example)
Hi Dana, here is the update you asked for. Tell me if anything is missing.

Example draft · early access on Mac

MAKE IT ALWAYS ON

Do it once. Then let it repeat.

When it's done, it offers to keep an eye on Supportbee for you: every weekday morning it looks, then tells you what's new.

Each run is still built to ask before it sends or pays. Turn it off or change it any time in Work › Automations.

Make this automatic?Schedule
New tickets in Supportbee
WhenEvery weekday at 9:00 AM
DoesList the tickets
ThenTells you what's new

Always on · early access on Mac

Why Use DuckyHelper?

Works in Supportbee like you do

  • Early access: it sees Supportbee on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in Supportbee signed in as you
  • Finishes multi-step jobs across Supportbee and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains Supportbee out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux

Want it in every app you use?

One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.

SEE PRICING
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in Supportbee: it answers out loud and can draw on Supportbee to show you where things are. In early access on Mac it also works in Supportbee with its own cursor, signed in as you, while you keep using yours.

For example: “List the tickets and create a ticket reply” and “Create a snippet in Supportbee”. Or ask about what you see: “Show me how to create a ticket”. Doing the work for you is in early access on Mac.

No. Open Supportbee and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

In Supportbee, a job that ends in “Create a ticket reply” is built to stop there for your OK: Send, Edit or Deny.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between Supportbee and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by Supportbee. It works in Supportbee the same way you do, on your screen.

Try it in Supportbee.Press one key and ask.

It sees Supportbee, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.