Answer "Where's My Order?" With the Facts
For the most common ticket in e-commerce. DuckyHelper reads the message in Gorgias, finds the order and tracking in Shopify, spots delays, checks your policy for a reship or refund, and drafts the reply for your agent.
“Answer this Gorgias ticket: find the Shopify order and tracking, apply our policy, and draft the reply.”
- 01Learn the web APIs of Gorgias and Shopify, first time onlyBuilt from each site's own buttons, forms and requests. Kept on your device and reused next time.
getTicket(id)createDraft(ticket, body)findOrder(email)getFulfillment(order)
- 02Read the ticket and find the customer
- 03Find the order and its tracking
- 04Spot a delay or a stuck shipment
- 05Check your reship and refund policy
- 06Draft the reply for your agentAny refund waits for your OK.
You getFast, consistent answers. Every reply has the real status and the right offer. The next ticket takes seconds.
A run, drawn from this page · early access on Mac
It's built to wait for your OK.
It does the work, then stops with the reply ready for you. You see exactly what it wrote, then Send, Edit or Deny.
If it hits a sign-in, you sign in yourself. It's built not to type your passwords or card numbers.
GorgiasReplyNeeds your OKBefore you ask it.
What do I say?
Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud, in your own words, like "Answer this Gorgias ticket: find the Shopify order and tracking, apply our policy, and draft the reply."
Why is the second time faster?
The first time, it writes small JavaScript tools for Gorgias and Shopify and builds an API from each site's own buttons, forms and requests. After that it calls them directly, so the job runs in one go instead of click by click. It costs less and breaks less.
Will it send anything without me?
It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money. It's built not to type your passwords or card numbers: you sign in yourself, and it picks up from there.
Why not just do it by hand?
Every "where's my order" means finding the order, checking tracking and looking up the policy.
Can I use this today?
Doing jobs in your apps is in early access on Mac. Talking to DuckyHelper, and having it see your screen and draw on it, works today on Mac, Windows and Linux.
- Early access
“Add the tag holiday-2026 and 15% off to every Shopify product in the Outerwear collection after I check the preview.”
Bulk-Edit 200 Shopify Listings
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- Early access
“Check Shopify stock against 30-day sales, flag anything with under 14 days left, and draft restock emails.”
Catch Low Stock Before It Sells Out
See it run
- Early access
“Set up an abandoned-cart flow in Klaviyo for Shopify carts over $50: three emails at one hour, one day and three days.”
Set Up an Abandoned-Cart Email Flow
See it run
Do anything
Ask it a question or hand it a job, in any app.
Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.