Investigate an Incident Across Every Dashboard
For the moment a customer says "it's broken." DuckyHelper learns Datadog and Intercom once, pulls errors, deploys and customer reports for the same window, and hands you a one-page brief with an update ready to post.
“Customers report checkout errors. Check Datadog, Intercom and recent deploys, and draft a Slack update.”
- 01Learn the web APIs of Datadog and Intercom, first time onlyBuilt from each site's own buttons, forms and requests. Kept on your device and reused next time.
queryMetrics(query, range)searchLogs(query)searchConversations(range)
- 02Pull error rates and logs for the window
- 03Read customer reports from the same hour
- 04Line it up with recent deploys
- 05Write a one-page incident brief
- 06Draft the Slack update and ask before posting
You getOne page that explains the incident. Cause, impact and timeline in one place, with an update ready on your OK. Next incident, every dashboard is already learned.
A run, drawn from this page · early access on Mac
It's built to wait for your OK.
It does the work, then stops with the Slack post ready for you. You see exactly what it wrote, then Send, Edit or Deny.
If it hits a sign-in, you sign in yourself. It's built not to type your passwords or card numbers.
SlackSlack postNeeds your OKBefore you ask it.
What do I say?
Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud, in your own words, like "Customers report checkout errors. Check Datadog, Intercom and recent deploys, and draft a Slack update."
Why is the second time faster?
The first time, it writes small JavaScript tools for Datadog, Intercom, GitHub and Slack and builds an API from each site's own buttons, forms and requests. After that it calls them directly, so the job runs in one go instead of click by click. It costs less and breaks less.
Will it send anything without me?
It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money. It's built not to type your passwords or card numbers: you sign in yourself, and it picks up from there.
Why not just do it by hand?
Figuring out what happened means metrics in Datadog, chats in Intercom, deploys in GitHub, and a status update written last.
Can I use this today?
Doing jobs in your apps is in early access on Mac. Talking to DuckyHelper, and having it see your screen and draw on it, works today on Mac, Windows and Linux.
- Early access
“Acknowledge this PagerDuty page, pull the Datadog dashboard and recent deploys, and draft a war-room post.”
Answer an On-Call Page With a Head Start
See it run
- Early access
“Triage this PagerDuty alert: check Datadog against traffic and deploys and tell me if it's real.”
Triage a PagerDuty Alert in Minutes
See it run - Early access
“Set up access for our new designer: an Okta user with design groups, the Bitwarden design collection, and Slack channels.”
Set Up a New Employee's Access
See it run
Do anything
Ask it a question or hand it a job, in any app.
Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.