Answer an On-Call Page With a Head Start
For 3am pages. DuckyHelper learns PagerDuty and Datadog once, acknowledges the alert, pulls the graphs and recent deploys for the service, and has a first guess and a draft war-room post ready by the time you're at your desk.
“Acknowledge this PagerDuty page, pull the Datadog dashboard and recent deploys, and draft a war-room post.”
- 01Write small tools for PagerDuty and Datadog, onceSmall JavaScript tools made from how each site already works. The next run calls them directly.
acknowledge(incident)queryMetrics(query, range)listEvents(service)
- 02Acknowledge the page
- 03Pull the service dashboard for the last hour
- 04List deploys that landed near the spike
- 05Write a first hypothesis
- 06Draft the war-room post and ask before posting
You getStart the incident with answers. You arrive to the graphs, the likely cause and a post ready to go. Every site is already learned for the next page.
A run, drawn from this page · early access on Mac
It's built to wait for your OK.
It does the work, then stops with the Slack post ready for you. You see exactly what it wrote, then Send, Edit or Deny.
If it hits a sign-in, you sign in yourself. It's built not to type your passwords or card numbers.
SlackSlack postNeeds your OKBefore you ask it.
What do I say?
Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud, in your own words, like "Acknowledge this PagerDuty page, pull the Datadog dashboard and recent deploys, and draft a war-room post."
Why is the second time faster?
The first time, it writes small JavaScript tools for PagerDuty, Datadog and Slack and builds an API from each site's own buttons, forms and requests. After that it calls them directly, so the job runs in one go instead of click by click. It costs less and breaks less.
Will it send anything without me?
It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money. It's built not to type your passwords or card numbers: you sign in yourself, and it picks up from there.
Why not just do it by hand?
When the pager goes off, the first ten minutes go to opening dashboards and finding what changed.
Can I use this today?
Doing jobs in your apps is in early access on Mac. Talking to DuckyHelper, and having it see your screen and draw on it, works today on Mac, Windows and Linux.
- Early access
“Customers report checkout errors. Check Datadog, Intercom and recent deploys, and draft a Slack update.”
Investigate an Incident Across Every Dashboard
See it run
- Early access
“Triage this PagerDuty alert: check Datadog against traffic and deploys and tell me if it's real.”
Triage a PagerDuty Alert in Minutes
See it run - Early access
“Set up access for our new designer: an Okta user with design groups, the Bitwarden design collection, and Slack channels.”
Set Up a New Employee's Access
See it run
Do anything
Ask it a question or hand it a job, in any app.
Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.