Early access

Triage the Support Queue in One Go

For the Monday morning queue. DuckyHelper learns Zendesk's web API once, reads every new ticket, sets priority and product area in bulk, routes the urgent ones to on-call, and gives you a short summary.

YOU SAY

“Triage new Zendesk tickets: set priority and area, route urgent ones to on-call, and tag billing.”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud.

DUCKYHELPER DOES

01
Learn Zendesk's web API, first time onlyBuilt from Zendesk's own buttons, forms and requests. Kept on your device and reused next time.searchTickets(query)updateMany(ids, fields)assign(id, agent)
02
Read every new, unassigned ticket
03
Set urgency and product area for each
04
Update them all in one call
05
Route the urgent ones to on-call
06
Draft a queue summary for #support

You getA queue that's sorted before standup. Every ticket tagged, urgent ones owned, billing flagged. Tomorrow's queue is one call.

Triage the Support Queue in One Go

A run, drawn from this page · early access on Mac

WHERE IT ASKS FIRST

It's built to wait for your OK.

It does the work, then stops with the Slack post ready for you. You see exactly what it wrote, then Send, Edit or Deny.

If it hits a sign-in, you sign in yourself. It's built not to type your passwords or card numbers.

SlackSlack postNeeds your OK

A queue summary for #support.

MAKE IT ALWAYS ON

Do it once. Then let it repeat.

When it's done, it offers to keep doing it: whenever a new one comes in. Each run goes through the API it learned the first time, so it's quick, and it's still built to ask before it sends or pays.

Always-on automations are in early access on Mac.

Make this automatic?Trigger

Triage the Support Queue in One Go

WhenWhenever a new one comes in

DoesDuckyHelper reads every new ticket in Zendesk, sets urgency and area, routes the urgent ones and tags billing for finance.

ThenAsks you before anything goes out

FAQ

Before you ask it.

What do I say?

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud, in your own words, like "Triage new Zendesk tickets: set priority and area, route urgent ones to on-call, and tag billing."

Why is the second time faster?

The first time, it writes small JavaScript tools for Zendesk and Slack and builds an API from each site's own buttons, forms and requests. After that it calls them directly, so the job runs in one go instead of click by click. It costs less and breaks less.

Will it send anything without me?

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money. It's built not to type your passwords or card numbers: you sign in yourself, and it picks up from there.

Why not just do it by hand?

Triaging means opening every ticket to tag it, and the urgent one waits behind password resets.

Can it keep doing this on its own?

Yes. When it's done it offers to make it automatic (whenever a new one comes in). Each run goes the same way and is still built to ask before it sends or pays.

Can I use this today?

Doing jobs in your apps is in early access on Mac. Talking to DuckyHelper, and having it see your screen and draw on it, works today on Mac, Windows and Linux.

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