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How to use multiple Blackbaud accounts with DuckyHelper

Keep each Blackbaud account in its own window, then tell DuckyHelper which window to work in. Nothing to connect, and it's built to ask before it sends or pays.

Blackbaud · work accountDone in 7sExample
In my work Blackbaud account, look up the membership details and add gifts to a batch
  1. Found your work Blackbaud window, the account you named
  2. Looked up the membership details
  3. Added gifts to a batch

Done in Blackbaud.

Blackbaud
Done
Added gifts to a batchin Blackbaud · work account
Worked for 5s
Looked up the membership details
Added gifts to a batch

Drawn from Blackbaud's own actions · early access on Mac

Introduction

DuckyHelper works in whatever is on your screen, so it uses the Blackbaud account you have open, the same way you would. If you have more than one Blackbaud account, for work and personal use or for different clients, there is nothing to connect: keep each account where you can tell which is which, and tell DuckyHelper which one you mean.

This guide shows how to set that up so it works in the right account every time.

What you'll end up with

  • Each Blackbaud account open in its own window, browser profile or app
  • A clear way to tell DuckyHelper which account to use
  • Jobs that run in the right account, with DuckyHelper built to ask before anything is sent or paid for

Before you start

  • DuckyHelper on your Mac, Windows or Linux computer (download it; try it for 10 minutes, no card)
  • Access to each Blackbaud account you want to use

DuckyHelper is built not to type your passwords or card numbers for you, so you sign in to each Blackbaud account yourself.

Use multiple Blackbaud accounts with DuckyHelper

Step 1: Open each account in its own window

Sign in to your first Blackbaud account. Open the second one in a separate window: another browser profile, a private window, or the Blackbaud app if there is one.

Step 2: Make the windows easy to tell apart

Keep the account's name or email where you can see it, such as the profile name in your browser. DuckyHelper sees your screen, so it reads the same thing you do.

Step 3: Ask in the window you mean

Click into the right window, press fn on a Mac (Ctrl+Shift+Space on Windows and Linux) and ask out loud. DuckyHelper answers about what is on your screen and can draw on it to show you.

Step 4: Hand that window the job (early access)

Drag the orb onto the window of the account you want and say what you want done. It works in that window with its own cursor while you keep using yours, and is built to ask first before it sends a message or pays for anything.

Make account selection more reliable

Say the account out loud when it matters, for example:

In my work Blackbaud account, ...

Keep only the window you mean in front when you start a job, and check which account is open before you say yes to a send.

Troubleshooting

Why did DuckyHelper work in the wrong Blackbaud account?

It works in the window you point it at. Drag the orb onto the window of the Blackbaud account you mean, or click into that window before you press the key, and say the account name in your request.

Why doesn't DuckyHelper sign in to my second Blackbaud account?

It's built not to type your passwords or card numbers for you. Sign in to each account yourself, then hand it the job.

Why don't I see Drag the orb?

Drag the orb is in early access on Mac. On Windows and Linux, press Ctrl+Shift+Space and ask, and it walks you through the job on your screen.

Do I have to keep my Blackbaud accounts connected to DuckyHelper?

There is nothing to connect. DuckyHelper uses Blackbaud on your screen, the way you do, so signing out of an account in your browser or app is all it takes to stop using it.

FAQ

Frequently asked questions

Yes. Open each account in its own window and tell DuckyHelper which window to work in.

No. Open Blackbaud and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It works in the window you point it at, and it sees what is on your screen. Name the account in your request when it matters.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

Yes. Press one key and ask out loud. It explains out loud and draws on your screen to show you where things are.

Doing the work for you is in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

Try it in Blackbaud.Press one key and ask.

It sees Blackbaud, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.