30% off your first 3 months

Get the deal

DuckyHelper in Gorgias

DuckyHelper sees Gorgias on your screen and, in early access, works in it with its own cursor to create and update tickets, send ticket messages, manage customers, set up macros and rules, and pull reporting stats. It's built to ask before it sends or pays, and explains or draws on Gorgias when you want to learn it.

Try asking
  • “List the customers and send a ticket message”
  • “Create a macro in Gorgias”
  • “Show me how to create a customer”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Customers in GorgiasDone in 7sExample
List the customers and send a ticket message
  1. Listed the customers in Gorgias
  2. Created a customer
  3. Send a ticket message

It's ready in Gorgias. Nothing goes out until you press Send.

Gorgias
GorgiasNew messageNeeds your OK
ToDana Lee (example)
Hi Dana, here is the update you asked for. Tell me if anything is missing.

Drawn from Gorgias's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in Gorgias

Each one is something Gorgias itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this customer to me”
  • “Where do I find the tickets in Gorgias?”
  • “Show me how to create a customer”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens Gorgias and looks things up for you.

  • List the customers
  • List the tickets
  • List the macros
  • List the rules
  • List the messages
  • List the ticket tags
  • List the tags
  • Read a ticket message
Show all 25
  • Look up a customer
  • Look up a ticket
  • Look up a macro
  • Search the reporting statistics
  • Look up a rule
  • List the Teams
  • List the views
  • List the view items
  • List the events
  • List the users
  • List the ticket field values
  • List the customer field values
  • Look up a team
  • Look up an event
  • Look up an account
  • List the integrations
  • List the account settings

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Send a ticket message
  • Create a customer
  • Update a ticket
  • Create a ticket
  • Create a macro
  • Create a rule
  • Update a customer
  • Add ticket tags
Show all 17
  • Merge the customers
  • Update a macro
  • Create a tag
  • Set the ticket tags
  • Update a tag
  • Create a team
  • Create a view
  • Set the customer data
  • Create an account setting

Manage

Early access

It tidies up and changes things in Gorgias.

  • Delete a customer
  • Delete the customers
  • Delete a ticket
  • Remove the ticket tags
  • Update a team
  • Delete a team
  • Delete a ticket field value
  • Delete a customer field value
Show all 9
  • Update an account setting
BUILT TO ASK FIRST

It's built to wait for your OK in Gorgias.

When a job ends in “Send a ticket message”, it does the work, and is built to stop with it ready. You see exactly what it wrote and where it goes, then Send, Edit or Deny.

It works in Gorgias signed in as you. If it hits a sign-in, you sign in yourself: it's built not to type your passwords or card numbers.

GorgiasNew messageNeeds your OK
ToDana Lee (example)
Hi Dana, here is the update you asked for. Tell me if anything is missing.

Example draft · early access on Mac

Guide

Use two Gorgias accounts with DuckyHelper and tell it which window to work in.

Read the guide
Guide

How to get real work done in Gorgias with DuckyHelper, step by step.

Read the Gorgias guide

Why Use DuckyHelper?

Works in Gorgias like you do

  • Early access: it sees Gorgias on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in Gorgias signed in as you
  • Finishes multi-step jobs across Gorgias and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains Gorgias out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux

Want it in every app you use?

One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.

SEE PRICING
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in Gorgias: it answers out loud and can draw on Gorgias to show you where things are. In early access on Mac it also works in Gorgias with its own cursor, signed in as you, while you keep using yours.

For example: “List the customers and send a ticket message” and “Create a macro in Gorgias”. Or ask about what you see: “Show me how to create a customer”. Doing the work for you is in early access on Mac.

No. Open Gorgias and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

In Gorgias, a job that ends in “Send a ticket message” is built to stop there for your OK: Send, Edit or Deny.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between Gorgias and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by Gorgias. It works in Gorgias the same way you do, on your screen.

Try it in Gorgias.Press one key and ask.

It sees Gorgias, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.