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DuckyHelper in Salesforce service cloud

DuckyHelper sees Salesforce service cloud on your screen and, in early access, works in it with its own cursor to manage case records, run SOQL queries, read live chat messages, send composite requests, and list Einstein bots. It's built to ask before it sends or pays, and explains or draws on Salesforce service cloud when you want to learn it.

Try asking
  • “Read the chat messages and create a case record”
  • “Create a signed JWT assertion in Salesforce service cloud”
  • “Show me how to create a case record”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Messages in Salesforce service cloudDone in 5sExample
Read the chat messages and create a case record
  1. Read the chat messages in Salesforce service cloud
  2. Created a case record

Done in Salesforce service cloud.

Salesforce service cloud
Done
Created a case recordin Salesforce service cloud
Worked for 5s
Read the chat messages
Created a case record

Drawn from Salesforce service cloud's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in Salesforce service cloud

Each one is something Salesforce service cloud itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this record to me”
  • “Where do I find the soqls in Salesforce service cloud?”
  • “Show me how to create a case record”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens Salesforce service cloud and looks things up for you.

  • Read the chat messages
  • List the einstein bots
  • Search all SOQL
  • Search an SOQL
  • Look up a case record
  • Look up a sobject
  • Look up a Salesforce username

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Create a case record
  • Create a signed JWT assertion
  • Send a custom event
  • Set a breadcrumb
  • Upload a file to S3
  • Create a request ID

Manage

Early access

It tidies up and changes things in Salesforce service cloud.

  • Delete a case record
MAKE IT ALWAYS ON

Do it once. Then let it repeat.

When it's done, it offers to keep an eye on Salesforce service cloud for you: every weekday morning it looks, then tells you what's new.

Each run is still built to ask before it sends or pays. Turn it off or change it any time in Work › Automations.

Make this automatic?Schedule
New messages in Salesforce service cloud
WhenEvery weekday at 9:00 AM
DoesRead the chat messages
ThenTells you what's new

Always on · early access on Mac

Why Use DuckyHelper?

Works in Salesforce service cloud like you do

  • Early access: it sees Salesforce service cloud on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in Salesforce service cloud signed in as you
  • Finishes multi-step jobs across Salesforce service cloud and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains Salesforce service cloud out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux

Want it in every app you use?

One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.

SEE PRICING
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in Salesforce service cloud: it answers out loud and can draw on Salesforce service cloud to show you where things are. In early access on Mac it also works in Salesforce service cloud with its own cursor, signed in as you, while you keep using yours.

For example: “Read the chat messages and create a case record” and “Create a signed JWT assertion in Salesforce service cloud”. Or ask about what you see: “Show me how to create a case record”. Doing the work for you is in early access on Mac.

No. Open Salesforce service cloud and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between Salesforce service cloud and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by Salesforce service cloud. It works in Salesforce service cloud the same way you do, on your screen.

Try it in Salesforce service cloud.Press one key and ask.

It sees Salesforce service cloud, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.