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DuckyHelper in Zendesk

DuckyHelper sees Zendesk on your screen and, in early access, works in it with its own cursor to create and update tickets, reply to customers, manage users and organizations, search help center articles, and organize views and macros. It's built to ask before it sends or pays, and explains or draws on Zendesk when you want to learn it.

Try asking
  • “List the views and reply to a ticket”
  • “Create a user in Zendesk”
  • “Show me how to create a view”

Press fn (Ctrl+Shift+Space on Windows and Linux) and ask out loud. Doing the work for you is early access on Mac.

Views in ZendeskDone in 7sExample
List the views and reply to a ticket
  1. Listed the views in Zendesk
  2. Updated a ticket
  3. Reply to a ticket

It's ready in Zendesk. Nothing goes out until you press Send.

Zendesk
ZendeskReply to a ticketNeeds your OK
ToDana Lee (example)

Drawn from Zendesk's own actions · early access on Mac

WHAT TO ASK

Things you can ask it to do in Zendesk

Each one is something Zendesk itself lets you do, said the way you'd ask. Questions about your screen work today; having it do the job is early access on Mac.

Ask about it

Works today

It sees your screen, answers out loud and draws on it.

  • “Explain this ticket to me”
  • “Where do I find the views in Zendesk?”
  • “Show me how to create a view”
  • “What does this button do?”
  • “Walk me through this screen”

Read and find

Early access

It opens Zendesk and looks things up for you.

  • List the views
  • List the macros
  • Search the views
  • List the tickets
  • Search the macros
  • List the active views
  • List the active macros
  • List the deleted tickets
Show all 250
  • List the suspended tickets
  • List the tickets from a view
  • Search the help center articles
  • List the users
  • Search the users
  • List the group users
  • List the deleted users
  • Search the organizations
  • List the organization users
  • List the user organizations
  • List the ticket triggers
  • List the macro attachments
  • Look up the recent tickets
  • Search the ticket triggers
  • Count the views
  • Count the tickets
  • Show many tickets
  • Look up the incremental tickets
  • List the macro categories
  • Count the tickets in views
  • Count the tickets in a view
  • Export the suspended tickets
  • List the user requests
  • List the user identities
  • Look up the organizations
  • List the tags
  • Look up a view
  • Count the users
  • Show many users
  • List the end user identities
  • List the memberships by user
  • Read the ticket comments
  • Look up a ticket
  • Look up the incremental users
  • List the requests
  • List the organization requests
  • Look up the user's cc'd tickets
  • Search the requests
  • Look up the organization tickets
  • List the automations
  • List the organization memberships
  • List the CCD requests
  • List the ticket forms
  • List the ticket skips
  • Search the automations
  • List the open requests
  • List the ticket audits
  • Look up the user's assigned tickets
  • Look up the user's followed tickets
  • Count the deleted users
  • Count the organizations
  • Show many organizations
  • Look up the ticket tags
  • Look up the user's requested tickets
  • List the view filter definitions
  • List the active triggers
  • Count the users by group
  • List the solved requests
  • List the object triggers
  • Look up the incremental organizations
  • Show a macro
  • List the macro action definitions
  • Export a view
  • List the user organization memberships
  • Count the user CCD tickets
  • Search the object triggers
  • List the active automations
  • Count the organization users
  • List the user groups
  • List the ticket metric events
  • Count the organization tickets
  • List the custom object records
  • List the user sessions
  • Count the user assigned tickets
  • List the brand agent memberships
  • Search the custom object records
  • List the ticket content pins
  • List the organization memberships by organization
  • List the locales
  • List the targets
  • List the dynamic content variants
  • List the sessions
  • List the support addresses
  • List the macro actions
  • Look up a user
  • List the deletion schedules
  • List the trigger categories
  • List the ticket problems
  • List the custom object record attachments
  • List the ticket followers
  • List the ticket incidents
  • List the access rules
  • List the incremental custom object records
  • List the dynamic content items
  • List the agent locales
  • List the organization subscriptions
  • List the public locales
  • List the custom objects
  • List the user skips
  • List the help center content
  • List the ticket collaborators
  • Look up the user tags
  • Look up a deleted user
  • Look up an organization
  • List the user's organization subscriptions
  • List the group memberships
  • List all skips
  • List the brand agent memberships by user
  • List the memberships by group
  • Look up the organization tags
  • List the request comments
  • List the bookmarks
  • Read the email notifications
  • Read many email notifications
  • List the resource collections
  • Look up the user events
  • List the brands
  • List the organization merges
  • List the assignable group memberships
  • Look up the ticket metrics
  • Count the tags
  • List the object trigger definitions
  • List the activities
  • List the assignable memberships by group
  • Look up the autocomplete tags
  • Count the ticket comments
  • Look up the ticket trigger definitions
  • Look up the user profile events
  • List the target failures
  • List the side conversation events
  • Look up the users profiles
  • List the assignable groups
  • Show many ticket forms
  • Count the ticket audits
  • Look up the incremental ticket events
  • List the satisfaction ratings
  • List the guide surveys
  • List the app locations
  • List a ticket email CCs
  • List the agents by brand
  • Count the user groups
  • Count the custom object records
  • List the sharing agreements
  • List the monitored x handles
  • List the ticket fields
  • List the guide survey responses
  • List the remote authentications
  • Read a request comment
  • Look up an end user identity
  • Read an email notification
  • Show many dynamic content items
  • Show the changes to a ticket
  • Show a user identity
  • List the ticket field options
  • Look up an attachment
  • Look up a ticket form
  • Check a user identity
  • Look up an organization membership
  • Look up a ticket metric
  • Read a side conversation
  • Look up the user related info
  • Show a trigger
  • Show a request
  • Look up a view ticket count
  • Look up a user's organization membership
  • Look up a user profile
  • Look up the owned apps
  • Show an automation
  • Export an attachment
  • List the user fields
  • Search a Zendesk
  • Look up the organization related info
  • Look up the user password requirements
  • Look up the agent attribute values
  • Show an object trigger
  • Look up a locale
  • Count the groups
  • Look up a support address
  • Look up the full user entitlements
  • Look up a deletion schedule
  • Show a custom object record
  • List the organization fields
  • Look up a ticket related
  • Count the activities
  • List the user field options
  • Look up an organization subscription
  • Look up a current locale
  • Look up a current session
  • Show a target
  • List the custom ticket statuses
  • Look up the incremental routing attribute values
  • Show a trigger category
  • Check a support address
  • Show a macro replica
  • Count the satisfaction ratings
  • Look up a group membership
  • Show a dynamic content item variant
  • Show a dynamic content item
  • Show an access rule
  • Export a custom object record attachment
  • Show a custom object
  • List the custom object fields
  • Export the search results
  • Look up a user's group membership
  • Export the incremental routing instance values
  • Look up an app
  • Count the ticket fields
  • Show many ticket fields
  • Look up a brand
  • Look up a user's organizations count
  • Check the subdomain availability
  • Look up an organization merge
  • Look up a custom objects limit
  • Look up a search results count
  • List the app installations
  • Look up an about me
  • Look up a custom object records limit
  • List the job statuses
  • Show a target failure
  • List the apps location installations
  • List the permission policies
  • Show a ticket field
  • Look up the job status
  • Look up the ticket SLA policy metrics
  • Look up the custom status
  • List the custom roles
  • Look up the current user settings
  • Show a ticket field option
  • Look up a user field
  • Look up the security settings
  • Look up an incremental sample export
  • Look up an organization field
  • Look up a ticket audit
  • Look up the user compliance deletion statuses
  • Show many job statuses
  • Look up the account settings
  • Check a host mapping validity for existing brand
  • Look up the app installation requirements
  • Look up a ticket conversation log
  • Look up a user fields show many
  • Look up a custom object fields limit
  • Show a permission policy

Write and send

Early access

It's built to ask before anything is sent or paid.

  • Update a ticket
  • Update many tickets
  • Create a view
  • Create a ticket
  • Reply to a ticket
  • Create many tickets
  • Create a ticket or voicemail ticket
  • Create a user
Show all 105
  • Create an organization
  • Update a view
  • Update a macro
  • Create many users
  • Update many views
  • Update many macros
  • Run a view
  • Import a ticket
  • Restore a ticket
  • Merge the tickets
  • Import the tickets
  • Mark multiple tickets as spam
  • Restore multiple deleted tickets
  • Create a user identity
  • Create an end user identity
  • Merge the users
  • Create a trigger
  • Create a request
  • Create users tags
  • Create an automation
  • Create an organization membership
  • Merge the organizations
  • Create or update a user
  • Update a ticket trigger
  • Create an object trigger
  • Create a user organization membership
  • Create or update many users
  • Create a user profile event
  • Update many ticket triggers
  • Create a custom object record
  • Create or update an organization
  • Create a ticket content pin
  • Create a target
  • Create many organization memberships
  • Create autocomplete tags
  • Create a support address
  • Create a trigger category
  • Create a deletion schedule
  • Reorder the ticket triggers
  • Create a custom object record attachment
  • Create a dynamic content item variant
  • Create a dynamic content item
  • Create an access rule
  • Create a custom object
  • Create an organization subscription
  • Update the ticket tags
  • Create a group membership
  • Create many dynamic content variants
  • Update a request
  • Create a bookmark
  • Create a resource collection
  • Update an automation
  • Update an attachment
  • Send a notification to an app
  • Create a group
  • Update many automations
  • Update an object trigger
  • Create a side conversation
  • Update many object triggers
  • Update a custom object record
  • Upload an attachment
  • Update a target
  • Update a dynamic content variant
  • Update a support address
  • Update a trigger category
  • Update a deletion schedule
  • Save a custom object record
  • Update many dynamic content variants
  • Update a dynamic content item
  • Update a custom object
  • Create a ticket field
  • Apply a macro preview
  • Create a ticket field option
  • Update a resource collection
  • Make a ticket comment private
  • Update a side conversation
  • Create the custom ticket status
  • Create a user field
  • Set a group membership as default
  • Make a user identity primary
  • Create an organization field
  • Make an end user identity primary
  • Create a user field option
  • Update a ticket field
  • Create a custom object field
  • Make an organization membership default
  • Reorder the ticket fields
  • Reorder the user fields
  • Set the default custom ticket status
  • Update a custom object field
  • Reorder the organization fields
  • Update the custom ticket status
  • Create a custom object bulk job
  • Reorder the custom object fields
  • Create a trigger categories batch job
  • Update an app installation
  • Reorder the app location installations

Manage

Early access

It tidies up and changes things in Zendesk.

  • Delete a view
  • Delete a macro
  • Delete a ticket
  • Delete the views
  • Delete the macros
  • Update a user
  • Delete the suspended tickets
  • Update many users
Show all 70
  • Delete the soft-deleted tickets
  • Update an organization
  • Update many organizations
  • Add the organization tags
  • Delete a user
  • Delete the users
  • Delete an organization
  • Delete the organizations
  • Delete the ticket tags
  • Unassign a user from an organization
  • Update a user identity
  • Delete the user tags
  • Delete a user identity
  • Set the organization tags
  • Delete the organization tags
  • Set an organization as default for a user
  • Delete a trigger
  • Update a user profile
  • Update the user tags
  • Delete an automation
  • Delete an organization membership
  • Delete the automations
  • Delete the organization memberships
  • Delete a user's organization membership
  • Delete a custom object record
  • Delete a user profile
  • Delete a user session
  • Update an access rule
  • Delete a custom object trigger
  • Delete all user sessions
  • Delete the custom object triggers
  • Delete a target
  • Delete a support address
  • Delete a trigger category
  • Delete a deletion schedule
  • Delete a custom object record attachment
  • Delete a dynamic content item variant
  • Delete a dynamic content item
  • Delete an access rule
  • Delete a custom object
  • Delete an organization subscription
  • Delete a business hours schedule
  • Update the users profiles
  • Delete a group membership
  • Delete a deleted ticket permanently
  • Delete the group memberships
  • Delete a bookmark
  • Delete a user's group membership
  • Delete a resource collection
  • Delete a ticket field
  • Update a user field
  • Delete a ticket field option
  • Update an organization field
  • Delete a user field
  • Delete an organization field
  • Delete a user field option
  • Delete a custom object field
  • Delete the custom status
  • Delete an app installation
  • Update a permission policy
  • Update the current user settings
  • Update the account settings
BUILT TO ASK FIRST

It's built to wait for your OK in Zendesk.

When a job ends in “Reply to a ticket”, it does the work, and is built to stop with it ready. You see exactly what it wrote and where it goes, then Send, Edit or Deny.

It works in Zendesk signed in as you. If it hits a sign-in, you sign in yourself: it's built not to type your passwords or card numbers.

ZendeskReply to a ticketNeeds your OK
ToDana Lee (example)

Example draft · early access on Mac

MAKE IT ALWAYS ON

Do it once. Then let it repeat.

When it's done, it offers to keep doing it: whenever a new user is added in Zendesk, it does it again on its own.

Each run is still built to ask before it sends or pays. Turn it off or change it any time in Work › Automations.

Make this automatic?Trigger
Update a ticket in Zendesk
WhenA new user is added in Zendesk
DoesUpdate a ticket
ThenTells you when it's done

Always on · early access on Mac

Guide

Use two Zendesk accounts with DuckyHelper and tell it which window to work in.

Read the guide
Guide

How to get real work done in Zendesk with DuckyHelper, step by step.

Read the Zendesk guide

Why Use DuckyHelper?

Works in Zendesk like you do

  • Early access: it sees Zendesk on your screen and works in it with its own cursor, while you keep using yours
  • Nothing to set up: it works in Zendesk signed in as you
  • Finishes multi-step jobs across Zendesk and your other apps

Built to ask before it sends or pays

  • Built to ask first before it sends a message or pays for anything
  • Built not to type your passwords or card numbers for you
  • It listens and looks only while the pill is open

Shows you, not just tells you

  • Explains Zendesk out loud and draws right on your screen
  • Works it out with you on a blackboard when you want to learn it

Always there, in every app

  • Press one key in any app and ask out loud: fn on a Mac, Ctrl+Shift+Space on Windows and Linux
  • Runs jobs on a schedule (early access)
  • For Mac, Windows and Linux

Want it in every app you use?

One account works in every app on your computer. Try it for 10 minutes, no card, then pick a plan.

SEE PRICING
FAQ

Frequently asked questions

On your screen, the way a person at your computer would. Press fn (Ctrl+Shift+Space on Windows and Linux) and ask about what you see in Zendesk: it answers out loud and can draw on Zendesk to show you where things are. In early access on Mac it also works in Zendesk with its own cursor, signed in as you, while you keep using yours.

For example: “List the views and reply to a ticket” and “Create a user in Zendesk”. Or ask about what you see: “Show me how to create a view”. Doing the work for you is in early access on Mac.

No. Open Zendesk and sign in yourself, the way you always do. DuckyHelper works in the window you have open, signed in as you. It's built not to type your passwords or card numbers for you.

It's built to ask first before it sends a message or pays for anything, and to wait for your yes. It may not recognize every send or payment, so keep an eye on tasks that involve messages or money.

In Zendesk, a job that ends in “Reply to a ticket” is built to stop there for your OK: Send, Edit or Deny.

Yes. Press one key and ask out loud. It answers out loud while you keep working, draws on your screen to show you where things are, or works it out with you on a blackboard.

Yes. DuckyHelper works in any app on your computer, so one job can move between Zendesk and the other apps and pages you use.

Doing the work for you is new and in early access on Mac. Asking out loud, drawing on your screen and the blackboard work today on Mac, Windows and Linux.

No. It listens and looks only while the pill is open. When the pill is closed, nothing is heard or seen.

No, there is no charge per app. Try DuckyHelper for 10 minutes with no card. Plus is $20 a month, $14 a month for your first 3 months. See pricing.

Mac (Apple silicon, macOS 14 or later), Windows and Linux. Download DuckyHelper.

No. DuckyHelper is made by MingLLM, Inc. and is not affiliated with or endorsed by Zendesk. It works in Zendesk the same way you do, on your screen.

Try it in Zendesk.Press one key and ask.

It sees Zendesk, explains it out loud and does the work with you.Try it for 10 minutes, no card.

Download DuckyHelper
Questions and jobs

Do anything

Ask it a question or hand it a job, in any app.

Doing jobs for you is in early access on Mac. Asking works on Mac, Windows and Linux.