How DuckyHelper pricing works: credits are minutes of talking

TL;DR:

• Credits measure how much you use DuckyHelper, and DuckyHelper uses 9 credits a minute. Plus has 850 credits a month, about 94 minutes of use.

• Plus is $20 a month, Max is $200 a month, and Unlimited is $200 a week.

• New members pay $14 instead of $20 for Plus in their first 3 months: $20 × 0.70 = $14.

Pricing pages tend to be written to make a decision feel complicated. We would like ours to be easy to follow, so here are the plans in plain words. The numbers below are from our pricing page, which is the source of truth if anything changes.

What credits measure

DuckyHelper uses credits, and the rate is 9 credits a minute. At that rate the 850 credits on Plus come to 850 ÷ 9, about 94 minutes. That is why each plan on the pricing page lists both a number of credits and the time it works out to roughly.

Credits are not only for talking. Everything DuckyHelper does is metered, including talking, drawing and reading your screen. Minutes of use at 9 credits a minute are still the easiest way to picture a plan, because you know whether you spent ten minutes or an hour asking questions.

Plus, Max and Unlimited plans

There are three plans, and every one includes the same things: live voice with no hourly limits, DuckyHelper seeing your screen and drawing on it, and the blackboard and fast mode. What changes is how many credits you get.

Unlimited is billed weekly only. Its 12,000 credits a week are subject to fair use. At $200 every week, that is about $867 a month, since $200 × 52 ÷ 12 = $866.67.

Yearly options

Plus and Max also come with a yearly option, which costs less than paying monthly. For Plus, twelve months at $20 is $20 × 12 = $240, and the yearly price takes 12% off that: $240 × 0.88 = $211.20 a year, about $17.60 a month. For Max, $200 × 12 = $2,400, and $2,400 × 0.88 = $2,112 a year. Yearly plans are charged once a year.

The first three months

New members get 30% off their first 3 monthly payments on Plus or Max, so Plus is $20 × 0.70 = $14 a month for three months, and Max is $200 × 0.70 = $140 a month. After that you pay the regular price. The offer is once per person, and you can cancel anytime in Settings under Plan and billing.

Where to start

Choosing a plan is not required to start: try it for 10 minutes with no card and decide afterwards. Plus fits a few questions a week, Max fits roughly half an hour of use a day, and Unlimited is for people who use it for hours each day.

Prices are in US dollars, and taxes, where they apply, are shown before you pay.

Choosing between plans

The plans are named for how much you expect to talk. Plus is built for a few questions a week and gives about about 94 minutes of use a month. Max has ten times the credits, which is 8,500 where Plus has 850, and works out to about 16 hours a month. Unlimited is for people who would use DuckyHelper for hours a day, and it is billed weekly.

A useful check is to think about a normal week. If you would ask a handful of questions, Plus is plenty. If you would spend around half an hour a day, look at Max. We would rather you start small and move up than pay for more than you use.

Changing or stopping

You can cancel anytime in Settings, under Plan and billing, then Manage billing. Your plan stays on until the end of the period you have paid for, and the pricing page has the details in its questions section. If you hit a problem with billing, the help center is the right place to start.

One more note on honesty: the pricing page shows the usual price next to the offer price, so you can see what you will pay after the first three months before you sign up.

What this means for you

Think about how much you expect to use it, choose the smallest plan that covers it, and move up only if you run short. For the exact figures, read the pricing page; it is always the latest. If you have a question about billing, the help center is the place to start.